Patient Access Lead

Cary Medical has an exciting opportunity for a Patient Access Lead. Position responsibilities include, but are not limited to, registration of patients presenting to the department for procedures, pre-registration of scheduled patients, finalization of all pre-registered accounts, entering physician orders into electronic medical records, scanning requisitions, scanning completed orders, filing provider orders, directing patient flow, and assisting with patient scheduling as necessary. Position responsibilities also include oversight of front office operations and bringing front office issues to the Patient Access Manager.

Essential Functions:

1. Understands and can complete the job tasks of the Radiology Receptionist, Scheduler, and Assistant.
2. Provides oversight of operations to the front office staff and other registration areas as applicable.
3. Provides direction to staff on customer service.
4. Participates in front-office decision-making by providing insight to the Patient Access Manager.
5. Provides leadership to other members of Radiology.
6. Demonstrates outstanding professional behaviors.
7. In the absence of the Patient Access Manager, this position makes front-office operational decisions when necessary, utilizing appropriate input from the Chief Operating Officer. This position has no discretionary decision-making pertaining to hiring, firing, or disciplinary responsibilities.
8. Performs other work-related duties as assigned.
9. Complies with local, state, and federal laws and regulations.

Requirements

1. Establishes good rapport and cooperative working relationships with other members of the organization to promote quality care and service
2. Handles conflict appropriately (uses I statements to discuss issues, discusses privately and directly with the individual involved, obtains assistance from supervisor when needed)
3. Responds appropriately to change (remains open-minded, keeps personal agenda out)
4. Represents the organization in a positive and professional manner (language and actions reflect the mission and vision of CMC)
5. Participates in performance improvement by identifying problems and potential solutions (Be part of the Solution, Not part of the Problem)
6. Treats patients, family, visitors and co-workers with respect and dignity (addressing individuals courteously, knocking before entering, keeping voice down, displaying positive regard)
7. Provides exceptional customer service, thus contributing to the “WOW” experience (offering assistance before being asked, going one step extra to help, smiles and makes eye contact when speaking)
8. Some problem solving required, as well as making independent judgments and decisions.
9. Continuously assess situations and determine corrective actions as needed.