Social Services Program Specialist II
Opening Date: February 21, 2025
Closing Date: March 6, 2025
Job Class Code: 5093
Grade: 25 (Supervisory Services)
Salary: $57,408.00 - $81,078.40 per year
Position Number: 02000-4058
Location: This is a full-time position located in Augusta, it reports to the Chief Operating Officer, and allows partial telework with management approval.
Core Responsibilities:
The purpose of this position is to manage the evaluation, implementation, and maintenance of OBH’s information systems across social service programs and operations of the Office of Behavioral Health. In time, this role will be the OBH in-house go-to expert on OBH’s case management information systems, our contract ASO system, and any additional information solutions we create or adopt for enhanced efficiency.
In this role, you will work with OBH program staff and in collaboration with technology partners, to research, analyze and gather specifications on business workflow and practice for new system functionality, upgrades, and maintenance. You will help identify problems and deficiencies of current business practice and system use, consider solutions and alternatives, and work with program staff, service providers, and technology partners to recommend changes and modifications for enhanced efficiency and efficacy. You will review, manage, and prioritize requests for system changes, ensuring OBH remains in compliance with state and federal laws, policy and practice, and reporting requirements. You will help with the development and review of OBH technology contracts. You will be a key member of the Operations team and participate in special projects across the technology, data, and operations spectrum.
Representative tasks include:
o Represent OBH on technology initiatives serving as business lead in the following project tasks–
? Define both “as is” and future workflow and business requirements and sign off on requirement artifacts provided by technology team (MaineIT and/or technology vendor)
? Review proposed technical design / user story documents with focus on ensuring design and UI presentation will satisfy business requirements
? Serve as test lead for OBH business UAT testing including ensuring test cases and scripts are developed and documented, overseeing UAT test execution, assisting as needed in the execution of the test scripts, managing defects in partnership with technology partners including identifying which defects are critical for initial project implementation versus which can be addressed post-implementation within a set timeframe, and signing off on UAT testing phase
? Ensure an adequate change management plan exists including business user training on workflow changes and use of new/enhanced technology
? Represent OBH in the ongoing technology maintenance plan that addresses defects and enhancement needs over time
o Mentor other OBH project resources whether they be State staff and/or contracted resources
Minimum Qualifications:
An eight (8) year combination of education and/or professional experience in social services or program management with experience in the early care and education system and/or children’s mental health system.
Preference will be given to those with experience in gathering, assembling, and analyzing data to provide feedback on information system and management programs and practices.
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Agency information:
The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State's population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health, operates two state psychiatric hospitals, and provides oversight to health care providers.
The Office of Behavioral Health (OBH) within DHHS is responsible for providing leadership and active partnership within Maine’s comprehensive system of care to communities and individuals with substance use and mental health conditions. OBH promotes a population health approach that includes a full spectrum of services from early intervention, treatment, crisis care, to recovery. Our role is to ensure Mainers with mental health, substance use, and co-occurring disorders are not just symptom free but living a life of dignity, hope, and meaning. We partner with providers, communities, and citizens to offer support, resources, education, training, technical assistance, and services.
Application Information:
Please submit all documents or files in PDF format.
To apply, please upload a resume and a cover letter that briefly addresses your experience with any of the representative tasks listed above.
For additional information about this position please contact Adrienne Leahey, Chief Operating Officer of OBH at Adrienne.Leahey@Maine.gov
To request a paper application, please contact Mandy.Hernandez@Maine.gov
Benefits of working for the State of Maine:
No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:
- Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
- Health Insurance Coverage – The State of Maine pays 85%-95% of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
- Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($387.92 annual value).
- Retirement Plan – The State contributes the equivalent of 13.29% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).
- Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receive six weeks of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.
State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.
Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.
There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.
As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.
If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.