Support Services Customer Service Rep

At Central Maine Healthcare our team members are committed to providing exceptional care and experiences for our community and for each other every day.

Position Summary:

The Customer Service Specialist may work in either a Food or Facilities operation. Their main function is to handle customer service interactions through either face-to-face, email, or telephone communications. The Customer Support Specialist may also be required to record and document various interactions for management follow-up. The general responsibilities of the position include those listed below, but Central Maine Healthcare may identify other responsibilities of the position.

Essential Duties:

• Handles customer service inquiries and problems via the telephone, recording recurring problem
• Provides immediate assistance to customers as requested.
• Maintains a method to document, track and research customer input.
• Shares recurrent problems identified by customer input.
• Reviews statistics and trends with appropriate personnel.
• Identifies needs and makes recommendations for quality improvement that creates perceived value to customers.
• May respond to email inquiries.
• May send written communications in response to customer comment forms
• Complies with all Central Maine Healthcare, HACCP/OSHA, and/ or local policies and procedures related to all assigned work.
• Follow and uphold HIPAA-applicable rules and processes to protect and secure Protected Health Information (PHI)
• Reports all accidents and injuries in a timely manner.
• Complies with all company safety and risk management policies and procedures
• Participates in regular safety meetings, safety training, and hazard assessments.
• Attends training programs (classroom and virtual) as designated.
• May perform other duties and responsibilities as assigned.

Education and Experience:

• High School diploma, GED, or equivalent experience preferred

Knowledge, Skills, and Abilities:

• Ability to engage patients and team members utilizing the CMH Experience Standards

  I am creating a warming, caring, and non-judgmental environment

  I am actively listening and seeking information

  I am honest, truthful, and consistent

  I am respectful, treating all individuals with dignity and empathy

  I am serving as a role model, taking both initiative and ownership when appropriate

  I am working collaboratively and demonstrating teamwork

  I am resilient and adapt to change in positive ways.

• Presents self in a highly professional manner to others and understands that honesty and ethics are essential.
• Ability to maintain a positive attitude.
• Ability to communicate with co-workers and other departments with professionalism and respect.
• Maintains a professional relationship with all coworkers, vendor representatives, supervisors, managers, customers, and client representatives.
• Must have basic phone and computer skills (email, texting, etc.). License/Qualifications.
• Willingness to be open to learning and growing.
• Maturity of judgment and behavior.
• Maintains high standards for work areas and appearance.
• Maintains a positive attitude.
• Ability to work a flexible schedule is helpful.
• Must comply with any dress code requirements.
• Must be able to work nights, weekends and some holidays.
• Attends work and shows up for scheduled shift on time with satisfactory regularity.

If you are passionate about making a difference and are looking for your next great career opportunity, we look forward to reviewing your application!