Customer Service Representative-Radiology

MaineHealth | Biddeford, ME, United States

Posted Date 4/02/2024


  • Position Summary

    • The health care work force of the future should have the knowledge and skills to provide patient-centered, community focused, cost-effective, clinically effective, coordinated care. To do these things successfully, the work force must be competent, flexible and adaptive to changes in health care delivery and technology. The Mammography Center Customer Service Representative is responsible for an efficient flow of administrative, secretarial, and clerical tasks in Radiology from the scheduling of patient's exams, reception of patient in the Breast Center and completing the admission process to allow "on-site" registration for Mammography patients. They are accountable for interpretation and coordination of physician's orders with 100% accuracy.

  • Required Minimum Knowledge, Skills, and Abilities (KSAs)

    • Education: High school graduate or equivalent preferred. Completion of medical terminology course required.

    • License/Certifications: N/A

    • Experience: Minimum of 3 years' experience in Radiology or Patient Registration required.

    • Must have exceptional customer service and communication skills.

    • Typing, faxing, copier and computer skills required.

    • Must possess strong interpersonal skills and the ability to communicate effectively with both the public and with health professionals at all levels.

    • Attention to accuracy and detail required.

Additional Information

With a career at any of the MaineHealth locations across Maine and New Hampshire, you’ll be working with health care professionals that truly value the people around them – both within the walls of the organization and the communities that surround it.

We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow – programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.

MaineHealth remains focused on investing in our care team and developing an inclusive environment where you can thrive and feel supported to realize your full potential. If you’re looking to build a career in a place where people help one another deliver best-in-class care, apply today.

Job Type
Healthcare | Customer Service

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