The Operations Manager, Clinical Simulation is responsible for overseeing and maintaining the simulation center and supporting the goals and initiative as defined by the Director of Clinical Simulation. This role manages a wide range of range of simulation center functions including equipment maintenance and programming, troubleshooting technical issues, supervising and training simulation technicians, and supporting faculty in the use of audiovisual systems. The Operations Manager also participates in simulation training scenarios for both internal and external users and contributes to strategic planning efforts. In the absence of the Director, this position serves as the primary point of contact for the Clinical Performance Center (CPC).
About the University of New England
UNE is Maine’s largest private university, with two beautiful coastal campuses in Maine, a one-of-a-kind study-abroad campus in Tangier, Morocco, and an array of flexible online offerings. In an uncommonly welcoming and supportive community, we offer hands-on learning, empowering students to positively impact a world full of challenges. We are the state’s top provider of health professionals and home to Maine’s only medical and dental colleges, a variety of other interprofessionally aligned health care programs, and nationally recognized programs in the marine sciences, the natural and social sciences, business, the humanities, and the arts.
UNE offers a generous comprehensive benefits package to eligible employees. The package includes varied health and dental plans; a retirement plan that includes up to an eight percent match; extensive paid leave including holidays, vacation, sick, and personal time; and educational benefits. Please visit the Human Resources Benefits site (https://www.une.edu/hr/benefits) for additional information regarding UNE’s fantastic benefits package.
Responsibilities
- Supervise, train, and assign daily tasks to simulation technicians.
- Assist the Director of Clinical Simulation and faculty with on- and off-campus presentations related to the center’s technology, usage, and functionality.
- Host tours of the simulation center and demonstrate simulation equipment to students, faculty, staff, standardized patients, and external visitors.
- Provides training and orientation for internal and external users.
- Oversee the maintenance and operation of all simulation center equipment, coordinating repairs and upgrades as needed.
- Manage the operating budget related to consumable medical and simulation supplies, ensuring appropriate inventory levels to support simulation activities.
- Troubleshoots simulator software and hardware problem
- Provide audio/visual and computer support for all simulation-related activities, including the setup and operation of multimedia equipment, patient monitors, and digital/video/audio systems.
- Perform software upgrades in collaboration with A/V vendors and maintain inventory records of all simulation equipment and technology.
- Organize and maintain simulation files, technical documentation, and equipment maintenance records.
- Collaborate with staff to develop innovative uses of simulation technology and maximize the utilization of the CPC.
- Participate in strategic planning efforts for the department.
- Build and maintain professional relationships with simulation center staff at other institutions to support shared learning and innovation.
- Develops and maintains an equipment training file for all staff and an operation’s manual for all the technical aspects of the CPC technology and processes.
- Track and report data related to technology usage, equipment performance, maintenance, system upgrades, and user satisfaction.
- Manage the technical staff responsible for preparing simulation materials and equipment for teaching and research activities.
- Stay informed on current trends and best practices in medical simulation.
- Serve as the primary point of contact for the center’s A/V vendor and manage vendor relationships, including contracts and technical support.
- Communicate regularly with the Director regarding technical upgrades, system concerns, equipment needs, and issues affecting student assessments or standardized patient training.
- Recommend simulation-based training options for faculty and staff.
- Provide expert input on the selection and purchase of capital equipment.
- Performs other related duties as assigned.
Qualifications
Bachelor’s Degree in Science, Computer Technology, or related field plus two years technical experience in information technology and media equipment presentation, or a combination of education and experience from which comparable knowledge and skills are acquired.
Essential:
- Strong analytical and abstract thinking skills.
- Ability to work independently as well as collaboratively within a team.
- Advanced IT skills, including both hardware and software competencies.
- Willingness and ability to quickly learn new technologies and acquire new skills.
- Excellent hand dexterity for working on intricate circuitry.
- Excellent communication skills with the ability to effectively engage with students, academic faculty, and technical colleagues at all levels.
- Creative thinker with strong problem-solving skills and the ability to make quick, informed decisions in a dynamic environment.
Desirable:
- Training or experience in healthcare or field-based clinical settings (e.g., EMT, nursing, respiratory therapy).
- Prior experience working in a standardized patient center.
- Experience in an academic or higher education setting.
- Familiarity with medical equipment and simulation technologies.
- Experience supervising or mentoring technical staff.
- Valid driver’s license and willingness to complete UNE van driver training.