The Program Operations Specialist is responsible for providing program planning and project management support for credit and non-credit programs and courses within UNE Online’s College of Professional Studies (CPS). This role works collaboratively with CPS program directors, faculty, academic and business operations teams, and other university departments to support ongoing program administration, student evaluation and the development of new educational offerings.
The specialist supports program planning by managing timelines, scheduling internal and external resources, and coordinating and documenting academic and business operations. They oversee logistical coordination related to program delivery, including managing the flow of information and support services to ensure smooth execution. This role also provides project management for teams working on specific curricular initiatives, collaborating closely with the Program & Business Development team to define project scope, budgets, and timelines. All work is conducted in adherence to established standards and protocols to ensure consistent quality across online course offerings.
About the University of New England
UNE is Maine’s largest private university, with two beautiful coastal campuses in Maine, a one-of-a-kind study-abroad campus in Tangier, Morocco, and an array of flexible online offerings. In an uncommonly welcoming and supportive community, we offer hands-on learning, empowering students to positively impact a world full of challenges. We are the state’s top provider of health professionals and home to Maine’s only medical and dental colleges, a variety of other interprofessionally aligned health care programs, and nationally recognized programs in the marine sciences, the natural and social sciences, business, the humanities, and the arts.
Benefits Overview
- Multiple health and dental plan options, plus vision coverage.
- Up to 8% retirement plan match.
- Generous leave time, including vacation, sick, and personal time, and 12+ holidays per year.
- Educational benefits:
- UNE tuition waiver for employees, spouses, and domestic partners.
- UNE tuition waiver for dependents of employees with 1 year of full-time service.
- 50% tuition reduction if less than 1 year of full-time service.
For more information about our outstanding benefits, please visit: UNE Benefits Overview
Responsibilities
Program Planning:
- Coordinate CPS programs/courses throughout the planning and implementation process. Includes developing planning timelines, determining and scheduling internal and external resources, coordinate and document program development implementation and evaluation processes.
- Oversee logistical coordination, program delivery, information flow, course assessment, and support services.
- Project manage operational support for CPS credit and non-credit educational initiatives. This includes working with internal and external stakeholders to support the project scope, budget and timeline.
- Work with the Program & Business Development team to identify new audiences and partnerships.
Program and Course Support:
- Work with academic program teams to ensure high quality online learning experiences.
- Support faculty/instructors within the learning management system to facilitate faculty/student interaction.
- Adhere to standards and protocols to meet accreditation requirements and monitor learning outcomes
- Provide operational support to daily academic functions including faculty recruitment and contracting, salary distribution, faculty assignments, aligning instructional resources, monitoring faculty engagement, and supporting faculty throughout the teaching and learning experience
- Provide support to online learners enrolled in credit and non-credit courses serving as an administrative liaison to college and university wide educational resources
- Oversee course evaluation process including reporting, analysis, and distributing quarterly outcomes.
Enrollment Management:
- Analyze and track enrollment recruitment to enrollment pipeline anticipating curricular offerings, instructional resources and timelines
- Coordinate the enrollment management process, monitoring capacity and student progression within programs.
- Collect and analyze other course related metrics including student recruitment, retention, and outcomes.
- Provide student and enrollment data in accordance with accreditation standards.
Business Operations:
- Oversee instructor and vendor contracts
- Process all new hire paperwork and contracts for adjuncts
- Provide administrative support to the Assistant Dean, Finance & Strategy
- Perform other duties as assigned.
Qualifications
- Bachelor’s degree in relevant field and two to four years related experience to include working with professionals in academic program planning and administration in higher education setting required.
- Effective project management and written, oral and interpersonal communication skills required.
- Attention to detail required. Experience with online learning technology and learning management systems (e.g. Brightspace); web tools and sales practices using CRM tools (e.g. Salesforce) required.
- Competency with data reporting, budgeting, project management tools, and general software required.
- Demonstrated ability to work collaboratively in a team environment required.