Starting pay rate will be $19/hour.
We are looking to add a skilled and personable Patient Support Center Representative to our team. The PSCR is the most important initial point of contact for patients and external providers calling into GPH. You will be answering phone calls in a patient-focused manner to assure exceptional care and patient access. The ideal candidate will have the highest standard of customer service and compassion for others, and will perform all duties in a manner consistent with our mission, values, and customer service standards.
If you have customer service experience, have excellent people skills, and believe in a mission that focuses on helping underserved members of our community then we would love to meet you! We are a mission-driven team focused on taking care of each other and our community. And we're growing!!
Required:
- High school diploma or equivalent GED equivalent is required.
- Level 3 English is required.
- Strong customer service skills required.
- Call center experience in a healthcare setting preferred.
- Knowledge of Medicare, Medicaid, managed care, HMOs, and private insurance.
Generous Benefits Package:
- Organization-wide incentive bonus of up to 5% of annual base salary
- Health, Dental, Vision Insurance (Employer – Employee shared)
- Health Savings Accounts with employer contributions ($1,500 and $2,500/yr)
- Flexible Spending Accounts
- Employer paid Life insurance, Short-term and Long-term Disability
- 403(b) employer match up to 3%
- Generous PTO package
- Paid Personal Day
- 9 Paid Holidays
- Paid Volunteerism Day
- Bereavement and Military Leave
- Paid Parental Leave (1 week)
- Non-CME training reimbursement up to $300 for full-time (32 hour) employees
- Tuition assistance up to $1,500 for full-time (32 hour) employees
- Gym membership reimbursement up to $300