Temporary Customer Support Consultant

Pro Search | Westbrook, ME, United States

Posted Date 6/29/2025

Full job description

Temporary Westbrook, Maine

Location: Westbrook, Maine
Type: Temporary
Job #20179

Temporary Customer Support Consultant II

Location: On-site in Westbrook, ME

Schedule: Monday–Friday, 8:00 AM – 5:00 PM

Contract: 6+ month temporary role

Can you see yourself thriving in a fast-paced, high-impact role that blends customer support, problem-solving, and analytics? If you have strong critical thinking skills, love working with data, and enjoy being a part of a busy team, then this opportunity could be the ideal next step in your career.
Our client is seeking a Customer Support Consultant II to join their dynamic, high-performing team on a temporary basis. This is more than a typical customer service role; it’s a hybrid of technical support, client relationship management, and analytical problem-solving. You won’t just take orders – you’ll dig deep into uncover and resolve issues, troubleshoot across multiple platforms, and ensure the best possible outcomes for clients.

What You’ll Do:

In this role, you’ll provide technical and product support to customers using our client's solutions. Your day-to-day responsibilities may include:

Answering customer questions, maintaining strong relationships, and ensuring high satisfaction
Explaining products and services and instructing in the use of equipment
Coordinating and assisting with equipment installation
Configuring computer system hardware or software
Troubleshooting and repairing system, database or data communication issues, customer order entry and billing or other priorities.
Determine customer needs, research and provide solutions, coordinate with other team members as needed.
Ensure ongoing customer satisfaction and continuing strong customer relationships.
Support quality management system and other compliance requirements

What You Bring:

2–6 years of customer support experience, ideally in a technical or analytical role
Proven ability to think critically, ask the right questions, and solve problems independently
Comfort managing multiple systems and platforms simultaneously
Strong math and analytical skills; experience with AR or finance processes is a plus
Excellent written and verbal communication, with the ability to explain technical topics clearly
Confidence working in both independent and team-based environments
Familiarity with Salesforce, SAP, Outlook, SharePoint, and Adobe (editing experience a bonus)

Why This Role Stands Out:

You’ll begin with several weeks of in-depth training, giving you time to truly understand the systems and processes
On-site role, with the potential for a hybrid work set-up after successfully completing all training
The opportunity to work in a role that combines customer interaction with analytical challenges and technical tools

If you’re ready to move beyond surface-level support roles and take on a meaningful, impactful position where your curiosity and problem-solving skills will shine, we encourage you to apply today.

Job Type

Temporary/Contract