POSITION SUMMARY:
The Quality Specialist supports the development, implementation and coordination of quality improvement (QI) initiatives that promote high-quality, patient-centered care in compliance with regulatory and accreditation standards. This position plays a key role in data analysis, process improvement and compliance efforts to ensure HOMETOWN Health Center (HHC) delivers effective, efficient and equitable healthcare services. The Quality Specialist embodies the mission, vision and values of HHC in both the workplace and the broader community.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Quality Improvement Support:
- Lead the planning and implementation of QI projects aimed at enhancing clinical outcomes and organizational performance.
- Monitor and analyze performance indicators such as clinical outcomes, patient satisfaction and compliance with care guidelines.
- Collaborate with staff and providers to assess and interpret quality metrics and recommend improvement strategies.
- Facilitate the use of data and feedback to support evidence-based decision-making.
Compliance and Accreditation:
- Support compliance efforts with federal, state and local healthcare regulations (e.g., CMS, HRSA, NCQA).
- Prepare documentation and assist in managing accreditation and certification processes.
- Maintain and update policies and procedures relevant to quality and continuous improvement.
Data Management and Reporting:
- Collect, analyze and report key performance indicators (KPIs) to leadership.
- Use electronic health records (EHR) and data systems to monitor quality metrics and trends.
- Prepare reports for regulatory agencies, funders and stakeholders.
Training and Education:
- Support quality-related training efforts, including creating educational materials and assisting in training sessions.
- Stay informed of updates in healthcare regulations, quality standards and best practices.
- Help coordinate staff engagement activities related to quality initiatives.
Patient Safety and Risk Management:
- Support systems for patient safety reporting, tracking incidents and identifying areas for improvement.
- Assist in investigations of patient complaints, adverse events and contribute to corrective action planning.
- Promote safety culture and patient-centered practices across the organization.
Collaboration and Team Support:
- Collaborate with clinical, administrative and operational staff to ensure the successful implementation of QI initiatives.
- Participate in cross-functional meetings and quality-related planning activities.
- Support participation in external quality collaboratives such as CCPM – Accountable Care Organization.
NON-ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Performs other duties as assigned.
COMPETENCIES:
- Strong attention to detail and commitment to confidentiality.
- Competency in computer use and data analysis tools.
- Clear and effective written and verbal communication.
- Organizational skills to manage multiple tasks and deadlines.
- Ability to work well with diverse staff and external partners.
- Problem-solving skills and critical thinking.
- Understanding of quality improvement frameworks (e.g., PDSA, Lean).
- Self-motivated and capable of working independently within a team.
GENERAL EXPECTATIONS:
- Adheres to HHC's mission and values.
- Demonstrates professionalism, integrity and teamwork.
- Maintains punctuality, efficiency and a positive attitude.
- Protects patient and organizational confidentiality.
- Complies with organizational policies, including compliance standards.
QUALIFICATIONS:
Education:
- Bachelor’s degree in healthcare administration, public health, nursing, or a related field (preferred).
- Equivalent combination of education and relevant experience in quality improvement or healthcare compliance will be considered.
Experience:
- 3–5 years in a healthcare quality or compliance role, ideally in an FQHC or community health setting.
- Familiarity with regulatory standards and performance improvement processes.
Skills:
- Knowledge of CMS, HRSA, HIPAA and quality improvement methodologies.
- Proficient with data analysis, reporting tools and EHR systems.
- Strong interpersonal and organizational skills.