(*) This is a remote position; however, the candidate must reside within 30 miles of one of the following locations: Boston, MA; Dallas, TX; San Francisco Bay Area, CA; Portland, ME; and Washington, D.C
About the Team & Role
The Small Business team is aimed at simplifying the business of running a small business. From fuel management, to payments, to critical workflows, we aim to help small businesses owners focus, thrive and grow their business. We are looking for a passionate, customer-obsessed product manager who will zero in on these important customers and help shape our solution set, and ultimately, the future of WEX.
?We are looking for a Sr. Product Manager to own the execution and delivery of the product roadmap by collaborating across the business on the product roadmap with an emphasis on creating a simple, proactive and personalized experience. In this role, you’ll learn the end-to-end customer experience by assisting and supporting the Product Management team on their strategic roadmap. You will do this through performing and developing the following competencies: Strategic Mindset, Customer Obsessed, Results Focused, Insights Driven, Trusted Partner, Relevant Expertise.
How you’ll make an impact
- Deliver best in class experiences and enabling capabilities that delight small business customers and win in the market
- Deeply understand the external market and customer needs to define the priorities and inspire the broader team
- Build the product roadmap, define user users and drive tradeoff decisions
- Invent new products and features on the small business customer’s behalf
- Lead 1-2 scrum teams to align on mission and deliver great results iteratively
- Leverage qualitative and quantitative data to measure results, inform roadmap and achieve benefit, adoption and financial results
- Cross collaborate with Sr PMs / Analytics / UX on product research to come up with better and disruptive solutions
- Engage in technical discussions with senior engineers to define product strategy, create value, and impact the direction of products and the business
- Be a trusted partner that can present effectively to high-level stakeholders, set clear priorities and direction, and begin to build bridges across groups
- Own the product end-to end by developing business models, defining and analyzing success metrics, and managing strategic projects
- Strategic Mindset: Seek to understand WEX’s corporate strategy, the competitive environment and market trends and how our products can create value
- Customer Obsessed: Deeply understand our customers’ needs through customer empathy, data and prioritize work
- Results Focused: Leverage data to understand how the product is performing and prioritize work
- Insights Driven: Use qualitative and quantitative insights to drive decisions, define experiments and prioritize roadmap
- Trusted Partner: Appreciate and comprehend different points of view and share information clearly and transparently with strong collaboration while knowing when to escalate
- Relevant Expertise: Brings a deep understanding of the market, applied technologies and domain expertise, with a curiosity and learning mindset
Experience you’ll bring
- 8+ years of experience as a Product Manager in a modern, data driven environment
- Undergraduate degree required, advanced degree is a plus
- Understand how features (micro) interface with overall product vision (macro)
- Has a learning mindset to start developing hypothesis that are tested and iterated
- Experience in building self-service products from scratch. Specific experience with building products for data definition, SDKs and APIs from software developers
- Strong ability to think through unifying elements and common denominators; dream up user workflows and interfaces;
- Familiarity with big data frameworks
- Data driven approach for everything you do, understanding your customers, roadmap prioritization and measuring success.
- Ability to work in an agile fashion with your teams; go broad to go narrow; build, test, iterate
- Ability to nurture various projects in parallel, in different stages of maturity and velocity