Medical Support Assistant (Scheduler) - Penobscot Community Health Center

Are you the go-to person for scheduling needs? Do you love bringing order to the chaos and making sure every patient gets the care they need—when they need it? If you're organized, detail-oriented, and thrive in a fast-paced clinical environment, we want to meet you. PCHC’s Penobscot Community Health Center is on the lookout for a Medical Support Assistant (MSA) who’s not only skilled in schedule management and quality reporting, but also passionate about improving patient access. In this vital role, you’ll help ensure our schedules are accurate, efficient, and fully utilized—supporting both our care teams and the patients we serve. If you have at least one year of experience in a medical office setting and a heart for making a difference, this could be your next great move. Join us and be part of the impact—one appointment at a time. Apply today!

What’s it like to work at PCHC? Find out: https://www.youtube.com/watch?v=GyC3DFYq0zg

Schedule: Full-Time, Monday-Friday, 8am-4:30pm

Highlights of the Position:

• Provides high-quality customer service to our patients and staff.
• Proactively manages clinic schedules while balancing schedule templates and patient preferences.
• Collaborates with administrative and clinical teams to identify ways to improve patient access and experience.
• Strategizes with all levels of staff to ensure patients receive care when access or practice resources may be limited.
• Supports clinical desktops; liaisons between all teams.
• Processes referrals and verifies insurance benefits to ensure services are covered.
• Completes the registration process for patients at check-in and check-out as assigned, collecting copays as required, and ensuring patient demographics, insurance information, and forms are updated and in compliance.
• Utilizes quality reports to outreach and schedule patients who have missed appointments and/or who need care.

Join PCHC's nationally recognized non-profit organization:

• Federally Qualified Health Center offering integrated Medical Home Model
• Collegial professional atmosphere with informed leadership
• Flexible schedules supportive of work/life balance
• Competitive compensation and generous benefits

• PCHC provides comprehensive, patient-centered care with integrated services, including Psychiatry & Mental Health, Dental, Family Medicine, Pediatrics, Pharmacy, Geriatrics, Laboratory Services, Physical Therapy, and more!

Requirements:

• High school diploma or equivalent required.
• Patient Service Representative or equivalent experience preferred.
• Completion of Medical Terminology course within one year of hire.
• Minimum of 1 years, with 3 years of experience preferred, in medical office setting.
• Strong customer service skills required.

Curious, or interested to learn more? Apply today! You can request a full copy of the detailed job description by emailing recruitment@pchc.com.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or any other characteristic protected by law.