HSA Custody Operation Analyst

About the Team/Role 

We are seeking a detail-oriented and proactive individual to join our team as an HSA Custodial Operations Analyst 1. In this role, you will play a crucial part in the daily operations of our Health Savings Account (HSA) Custodian processes. The ideal candidate will have a strong analytical mindset, exceptional organizational skills, and the ability to collaborate effectively with internal teams and external partners.

How you'll make an impact

:

• HSA Transaction Processing:
  • Process internal bank transfers and wires accurately.
  • Reconcile depository and intermediary bank accounts.
  • Facilitate money movements for HSA contributions and distributions.
  • Facilitate money movements for consumer investment transactions.
  • Coordinate and facilitate sub-custodian processing for financial institutions.
  • Manage Contribution Exception processing from partner notification through resolution.
• Operational Efficiency:
  • Provide input and support in streamlining processes within the HSA Custodian Operations.
  • Contribute to the development and maintenance of procedures related to HSA Custodian Operations.
  • Maintain positive vendor relationships to ensure smooth operational processes.
• Data Gathering:
  • Assist in gathering relevant data related to HSA accounts and transactions.
• Customer and Partner Support:
  • Respond to consumer and partner inquiries related to HSA Custodian processing such as tax reporting, unclaimed property, and contribution processing within service level agreement while demonstrating best-in-class customer service
• SLA Support:
  • Support internal teams and report on external service level agreements.
• Other:
  • Completes other projects as assigned

Experience you'll bring 

• Bachelor’s Degree in business, finance, accounting or related field preferred but not required
• 1-2 years of experience working in the Financial Services industry 
• Strong analytical and problem-solving skills.
• Knowledge of HSA operations and custodial processes is a plus.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a fast-paced environment.
• Detail-oriented with a commitment to accuracy.
• Communication and influencing skills to implement change across the end to end process
• Intermediate accounting knowledge
• Intermediate to advanced computer software literacy (word, excel & Google Suites)
• Organizational/Time Management ability
• Strong customer service and leadership skills
• Flexible/Adaptable to change
• Goal oriented
• Ability to maintain confidentiality
• Ability to multitask
• Self motivated