Collections Specialist

EDUCATION/EXPERIENCE REQUIRED:

• Bachelor’s degree with concentration in business or finance and/or equivalent work experience.
• 1 to 3 years’ experience in residential, consumer, and commercial loan origination and servicing, with specific experience in collections is desired.
• Background in loan collections and commercial work-outs.
• Must have strong written and oral communications skills.
• Must have strong analytical and organizational skills.
• Must be able to deal with people in a confidential, supportive, and professional manner in person and by phone.
• Computer literate, with specific experience and proficiency in word processing and spreadsheet applications, including the Microsoft Office suite of products.

OTHER REQUIREMENTS:

• Must possess a valid driver’s license, the use of a serviceable automobile that is properly registered and proper liability automobile insurance as required by state law.
• Must have strong analytical and critical thinking skills.
• Must be able to prioritize and organize work flow; must have good attention to detail; must be able to handle multiple jobs.
• Must have the ability to think through a problem, following proper steps in finding resolution.
• Must have a high degree of ethics and maintain confidentiality of customers and accounts.
• Must be able to lift boxes of checks, statements or other computer supplies of approximately 20 pounds.
• Must be able to read and work with computer print-out reports.
• Must be able to stand or sit for extended periods of time.
• Must be able to spend extended periods of time operating a computer keyboard and working at a computer monitor.
• Must be able use the phone to converse with customers for extended periods of time; must be able to communicate clearly by phone; must have good listening ability and skills.
• Must be friendly, courteous and sensitive to the needs of customers and coworkers.
• Must be able to work both independently and as part of a team.