Schedule: Regular Full-time
Hours: Sunday, Thursday, and Friday 630a-7p Gr, ED, WIC, ICME
POSITION SUMMARY: The Patient Access Associate is the first contact many customers have with Eastern Maine Medical Center and they influence the effectiveness of the customer's encounter with the hospital. The Patient Access Associate position is located either in Grant Tower, the Emergency Department or at Walk-in Care at the Healthcare Mall. The Patient AccessAssociateis to complete the registration process for all outpatients and inpatients admitted to the medical center. Admission will consist of patient interviews, on-line entry of information into a computer system; and signatures for consents and releases. The Patient Access Associate is also charged with obtaining complete and accurate insurance information prior to the patient leaving the Emergency Room Department to allow for the timely billing of the patient's health plan. The Patient Access Associate is responsible for understanding the complexities of health plans and the relationship between health plans e.g., Medicare, MaineCare, Commercial Insurances, Blue Cross, Worker's Compensations, and self-pay. The Emergency Department can be particularly stressful. The Patient Access Associate must participate in disaster preparedness efforts and maintain disaster preparedness skills. The Patient Access Associate is responsible for understanding and using more than nine computer systems in order to work efficiently. The Patient Access Associate is to have ageneral understanding of their role in the revenue cycle.
MINIMUM EDUCATION REQUIRED: Associates degree or other technical college education or the equivalent in work experience and continuing education required. Completion of Medical Terminology course preferred.
MINIMUM EXPERIENCE REQUIRED: 1-2 years work experience with personal computers and customer service required. 1-2 years in a medical setting preferred.
OTHER REQUIREMENTS: Must be able to meet a full time training period of four to six weeks of various hours prior to the set work schedule.
OTHER SKILLS REQUIRED: Verbal and written aptitude for adequate communication with the general public, physicians, physician office staff, Registration staff, and other healthcare professionals. Must demonstrate the ability to work well with others and to work independently without direct supervision. Must exhibit a caring attitude toward patients, co-workers, and other customers. Ability to handle multiple priorities successfully. Position requires close attention to detail. Must present in a professional manner. Typing skills of 35 wpm with a general working knowledge of Windows and Microsoft Office required.
WORKING ENVIRONMENT: Seated for long periods of time, standing and walking. Considerable amount of work on the telephone; primary work location is an off-site office environment with some direct public contact. High noise level due to multiple phones and conversations.
Equal Opportunity Employment