This is a great opportunity for those with customer service experience looking to get into the healthcare field!
**No experience Necessary**
This position plays an integral role for their unit, providing clerical support including, but not limited to: answering telephone calls, handling medical records, and responding to patient, family, and staff requests. If you possess excellent communication skills, a positive attitude, and a proactive approach to your work we would encourage you to apply.
Schedule: 40 hrs/ daytime-7am-3:30pm- every other weekend and some holidays.
Required Minimum Knowledge, Skills, and Abilities (KSAs)
Education: Customer Service Classes. Medical Terminology /NUS Course (grandfathered). License/Certifications: Medical Terminology /NUS Course (grandfathered). Experience: 1 year of secretarial experience.
Requires experience with interpersonal skills and judgment necessary to gather and exchange information with a variety of internal and external customers in order to respond to patients, visitors and staff in a professional manner while possessing a positive attitude, high energy level, and the ability to respond and act quickly.
Excellent communication skills, both verbal and written.
Knowledge of policies and procedures, current initiatives and organizational structure of the unit, Department of Nursing and Maine Medical Center. Accountability, accuracy, time management, independent thinking. Discretion, judgment and a working knowledge of medical terminology is required.
Ability to remain impartial while facilitating initial issues, complaints and problems in a high level stress environment.
Basic working knowledge of all standard office equipment and including operations and multiple computer system applications.
Including but not limited to phone skills, filing, patient chart maintenance, supply ordering, PC skills and applications and systems, data collection, and varieties of patient charging.
Ability to perform role in high stress, high volume producing environment with multiple stimuli.