IT/Helpdesk Specialist – Level 2

Pro Search | Westbrook, ME, United States

Posted Date 5/29/2025

Full job description

Contract to Hire Westbrook, Maine

Location: Westbrook, Maine
Type: Contract to Hire
Job #20135

We’re hiring a Tier II Technical Support Specialist to join our team and help drive success across the organization. This role could evolve into a Team Lead position as time goes on and will be responsible for coordinating the installation, testing, operation, troubleshooting, and maintenance of hardware and software systems as well as ensuring the confidentiality, integrity, and availability of systems, networks, and data. Other areas of responsibility include the design, documentation, development, modification, testing, installation, and support of new or existing applications software including the administration of systems for the acquisition, storage, and retrieval of data.

Tier II Technical Support Specialist Position Overview

Location: Westbrook, ME
Job Type: Contract-to-hire
Compensation: Pay rate $30-35/hr.

Key Responsibilities

Provide Tier II technical support across all locations, responding to escalated help desk requests via phone, email, walk-ups, or remote access tools with professionalism and urgency
Troubleshoot and resolve complex issues related to workstations, laptops, printers, clinical devices, networking, remote access (VPN), multi-factor authentication (MFA), and cloud-based applications
Deliver responsive, knowledgeable support for all staff to ensure minimal disruption.
Create, manage, and maintain user accounts in Active Directory, Microsoft 365, and other systems, excluding systems managed by functional departments (e.g., HR, Finance).
Deploy, maintain, and upgrade workstations and end-user devices; perform hardware/software installations and system configuration tasks.
Document all support activities, resolutions, and escalations in the help desk ticketing system; contribute to the internal knowledge base for consistent service delivery.
Assist in onboarding new employees by conducting IT orientation, provisioning hardware, and setting up systems access.

Required Skills & Qualifications

Minimum of an associate's degree in IT (bachelor's degree preferred), or equivalent experience in IT is required.
3+ years of experience in enterprise IT helpdesk, directly interfacing with end users
Strong working experience in software and hardware troubleshooting for Windows-based environments.
Excellent written and verbal communication skills.
At least one year in a healthcare environment is strongly preferred.
Must be willing to work on-site 5 days per week, and travel to client sites as needed.

About ProSearch

ProSearch, Inc. was established in Portland, Maine, in 1994 to provide companies with a full range of search, staffing and contracting services, specializing in the functional areas of information technology, accounting and finance, sales and marketing, customer service, human resources, and office support utilizing a consultative approach. Today, ProSearch serves companies across Maine, New Hampshire, and the Greater Boston area, and is expanding to support clients nationwide, with employees at work across the entire country. ProSearch, Inc. strives to develop true partnerships with client companies and candidates to fully understand and satisfy their employment needs.

Equal Opportunity Statement

ProSearch is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, sex, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other protected status under local, state, or federal law.

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Salary30.00 - 35.00 Hour

Job Type

Regular | Temporary/Contract

Industry

Information Technology