JOB SUMMARY:
Receives patients, ascertains their specific needs, and performs related duties according to the Practice needs.
ESSENTIAL FUNCTIONS:
· Greet patients in an appropriate, welcoming manner.
· Answers phone calls using the Telephone Etiquette process and refers calls as appropriate.
· Forward calls needing triage to the office nurse or the PCP’s Medical Assistant.
· Have appropriate Passport training and verify all insurance cards at time of registration. Stay up to date with all Passport changes and updates.
· Collect co-pays at time of visit.
· Ability to schedule tests, procedures, and referrals.
· Ability to prepare medical records for review for Insurance Companies or for Lawyer Requests.
· Ability to scan reports into patient charts, using the appropriate method.
· Verify the Patient Portal daily to make sure patient concerns are addressed. Make sure to notify providers if some remain unaddressed.
· Assist with filling out of Pre-Authorization forms as needed.
· Fill out demographics on forms for providers (i.e., DMV, Disability, ML, FMLA).
· Have appropriate eCW training and stay up to date will all changes as they arise.
· Have appropriate HMS training and stay up to date with changes as they arise.
· Make sure to inform the provider and MA when an ACO patient calls to cancel or reschedule an appointment. (ACO patients are flagged in our Cerner system)
· When working at the check-out window and scheduling patients for Mammograms, make sure to completely fill out the first section of the Mammogram log.
· When working the check-out window, make sure to always verify the patient’s name and DOB and highlight that information on the visit summary, along with highlighting their next appointment.
· Ability to inform office nurse or provider when a patient call reporting complication after a procedure or surgery.
· Assist in the training of new receptionists, if needed.
· Pick up mail if necessary.
· Report missing office supplies to the Lead Receptionist or Office Manager.
· Maintain Practice environment. Ensure compliance with RHC guidelines, licensing, accreditation requirements and assure compliance with HIPPA policy.
· Perform such related duties not listed herein but deemed in the best interest of the Medical Practices and NMMC.