Adult Protective Services and Disability Services Quality Assurance Caseworker

Department of Health and Human Services | Houlton, ME, United States

Posted Date 5/27/2023

Human Services Caseworker

Opening Date: May 26, 2023

Closing Date: June 9, 2023

Job Class Code: 5069
Grade: 22 (Pro-Tech)
Salary: $23.77/hour - $30.87/hour*

*Salary includes a $3.00/hour stipend. An additional $1.00/hour stipend for a relevant Master’s Degree is also available.

Position Number: 03030-4665

Location: Houlton — this position requires travel throughout Aroostook County, Northern Penobscot and Northern Washington Counties.

As an Adult Protective Caseworker, you will:

  • Perform professional social work for incapacitated and dependent adults, including Adult Protective Services investigations.
  • Investigate allegations of abuse, neglect, and exploitation of incapacitated and dependent adults, identify and arrange for support services, and petition for public guardianship and conservatorship as appropriate.
  • Communicate with individuals reporting to APS to determine whether APS has authority to become involved and document all relevant information electronically.

Your workload will include:

  • Performing the APS investigations process in a timely manner, which includes interviewing clients, alleged perpetrators, and collateral contacts and requesting and reviewing records as necessary.
  • Documenting all investigation activities in the form of case notes.
  • Advocating for and coordinating provision of services.
  • Visiting individuals regularly for ongoing assessment of needs and safety.
  • Maintaining accurate case records of activities; writing summaries, reports, letters, and memos.
  • Exercising discretion in decision making in carrying out investigation activities.

As a Quality Assurance Caseworker, you will:

  • Perform professional social work for eligible adults with developmental disabilities.
  • Facilitate meetings with provider agencies to review quality assurance benchmarks.
  • Communicate with provider agencies on a quarterly basis reviewing data related to reportable event compliance.
  • Community outreach and education when applicable.

Your workload will include:

  • Maintaining accurate case records of assessments, activities, and plans; writing summaries, reports, letters, and memos.
  • Collaborating with Adult Protective Services and Crisis Prevention/Intervention Services when necessary to stabilize and secure emergency needs.
  • Analyzing data and preparing reports for quality outcomes.
  • Utilizing the QA SharePoint database keeping it updated with required documentation.
  • Presenting data reports to assigned agencies on a quarterly basis.

Minimum Qualifications:

In order to qualify, you must have a Bachelor’s Degree from an accredited educational

institution in Social Work/Social Welfare; OR a Bachelor’s Degree in a related social

service/social welfare/social work area which includes at least 12 courses in behavioral

science, social science, or social work; AND must have or be eligible for conditional or full

licensure as a Licensed Social Worker (LSW) as determined by the Maine State Board of

Social Worker Licensure.

Necessary Special Requirement: Applicants must have or be eligible for conditional or full licensure at the Licensed Social Worker (LSW) level as issued by the Maine State Board of Social Worker Licensure. (An LSW requires an earned BA/BS in social work. An LSW-Conditional requires an earned BA/BS in a field related to social work.)

The background of well-qualified candidates will include at least 1 year of experience working with incapacitated and dependent adults. Please describe that experience in your cover letter.

Agency information:

The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State's population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health, operates two state psychiatric hospitals, and provides oversight to health care providers.

The Office of Aging and Disability Services (OADS) within DHHS is responsible for ensuring the safety, support and well-being of Maine’s older citizens, vulnerable adults and adults with disabilities

Application Information:

Please submit all documents or files in a PDF or Word format.

For questions, please contact

To request a paper application, please contact .


No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

  • Work-Life Balance – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
  • Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($10,150.80-$11,942.16 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
  • Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.
  • Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($350.40 annual value).
  • Retirement Plan – The State of Maine contributes 13.16% of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.
  • Gym Membership Reimbursement – Improve overall health with regular exercise and receive up to $40 per month to offset this expense.
  • Health and Dependent Care Flexible Spending Accounts – Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.
  • Public Service Student Loan Forgiveness – The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office.
  • Living Resources Program – Navigate challenging work and life situations with our employee assistance program.
  • Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receive four weeks of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.
  • Voluntary Deferred Compensation – Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.
  • Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.

As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.

If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

Thinking about applying?

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.

Job Type
Healthcare | Government

Share this job