Sr. Product Manager, Credit

Job Summary:

WEX is an innovative payments and technology company leading the way in a rapidly changing environment. Our goal is to simplify the business of running a business for our customers and free them to spend more time, with less worry, on the things they love. We are on a journey to build a unified, world class user experience across our products and services and leverage customer-driven innovation to power our growth and strategic initiatives.

We are looking for a Sr. Product Manager to own the execution and delivery of new and/or enhanced products, services, and processes supporting WEX’s North American Fleet (NAF) line of business. In this role, you’ll deliver market leading customer experiences and help drive the Product Management team’s strategic roadmap. Although specific roles and responsibilities will evolve over time, your initial focus will be to ensure WEX’s products and services are aligned to meet the credit needs of the NAF customer and develop and execute product strategies that unlock spend potential and expand the customer base within financial guidelines. Unrelenting customer focus, a go-to-market mindset, and a holistic, end-to-end perspective will be critical to success in this role.

What you’ll do:

• Deliver best-in-class products, experiences, and enabling capabilities that delight customers and win in the market
• Deeply understand credit capabilities and customer needs to define product priorities and roadmap
• Partner with Product, Technology, Commercial, Credit, Fraud, and UX / design teams to define novel solutions that maximize customer value and eliminate pain points
• Collaborate and provide leadership to 1-2 scrum teams to execute upon product roadmap, surfacing points of conflict and driving tradeoff decisions
• Define what success looks like, leverage qualitative and quantitative data to measure results, and iterate to maximize customer benefit, adoption, and financial results
• Lead customer journey mapping exercises and harness customer feedback / insights to define product strategy, create value, and impact product direction
• Be a trusted partner that can present effectively to high-level stakeholders, set clear priorities and direction, and build bridges across diverse functional areas
• Own the product end-to-end from ideation and prototype development to product launch and stabilization
• Research and stay up to date with current banking / credit / payment trends that could impact our business or enable new solutions

How you’ll engage:

• Strategic Mindset: Develop bold vision and clear priorities to deliver innovative products that address market needs
• Customer Obsessed: Deeply understand our customers’ needs and iteratively experiment to solve pain points
• Results Focused: Bring rigorous focus to achieving customer and financial objectives, balancing needs that are occasionally at odds
• Insights Driven: Make business decisions that are powered by qualitative and quantitative data, metrics, and insights
• Trusted Partner: Clearly share vision and priorities and facilitate discussion to drive cross-functional alignment
• Relevant Expertise: Bring a deep understanding of the market, applied technologies and domain expertise, with a curiosity and learning mindset

What you’ll bring:

• 8+ years of experience in Product Management or similar roles in a customer-focused, data-driven environment
• Deep experience in B2B credit products and processes
• Strong go-to-market and commercial sensibility
• Experience leading technical development initiatives
• Data-driven background and approach, including leveraging AI / ML
• Deep customer engagement, with customer journey mapping experience
• Boundless curiosity and a learning mindset
• Strong collaborative and problem resolution skills
• Ability to work in an agile fashion; go broad to go narrow; build, test, iterate
• Ability to nurture various projects in parallel, in different stages of maturity and velocity
• Undergraduate degree preferred; advanced degree a plus
• ?Preferred locations: Atlanta, Boston, Portland, ME, Utah