In collaboration with the Assistant Provost for Graduate Admissions and Recruitment and the Dean of the College of Professional Studies, the CRM/Slate Manager leads the administration and optimization of Technolutions Slate, the University’s Customer Relationship Management (CRM) system.
This role is pivotal in supporting the Office of Graduate Admissions and Recruitment and the College of Professional Studies by managing daily operations and ensuring the effective use of Slate. Key responsibilities include overseeing admissions and recruitment workflows, event coordination, complex query development, targeted communications, application and document management, data uploads, and system integrations with Banner, Salesforce, and other university-approved platforms.
The ideal candidate will bring significant hands-on experience with Slate, a deep understanding of data infrastructure and querying tools, and a demonstrated ability to design and implement innovative system solutions. Strong attention to detail, excellent organizational skills, the ability to quickly adapt and learn, and a continuous improvement mindset are essential to driving the success and evolution of Slate at UNE.
About the University of New England
UNE is Maine’s largest private university, with two beautiful coastal campuses in Maine, a one-of-a-kind study-abroad campus in Tangier, Morocco, and an array of flexible online offerings. In an uncommonly welcoming and supportive community, we offer hands-on learning, empowering students to positively impact a world full of challenges. We are the state’s top provider of health professionals and home to Maine’s only medical and dental colleges, a variety of other interprofessionally aligned health care programs, and nationally recognized programs in the marine sciences, the natural and social sciences, business, the humanities, and the arts.
Benefits Overview
- Multiple health and dental plan options, plus vision coverage.
- Up to 8% retirement plan match.
- Generous leave time, including vacation, sick, and personal time, and 12+ holidays per year.
- Educational benefits:
- UNE tuition waiver for employees, spouses, and domestic partners.
- UNE tuition waiver for dependents of employees with 1 year of full-time service.
- 50% tuition reduction if less than 1 year of full-time service.
For more information about our outstanding benefits, please visit: UNE Benefits Overview
Responsibilities
- Serve as the technical and functional lead within the Office of Graduate Admissions & Recruitment and the College of Professional Studies for Slate CRM, Banner, CAS services, etc.
- Work closely with UNE’s IT office on system technology and integration, manage all data migration processes from CAS to Slate to Banner.
- Direct the building and maintenance of both ongoing and ad hoc data imports, including accurate mapping, deduplication of records, and automation when possible.
- Oversee ongoing data quality assurance; works with admissions leadership to build or enhance functionality to support associated initiatives.
- Assist with the implementation of automated communication plans, including template design, population segmentation, personalization, testing, deployment, as well as creation of population groups for communication campaigns.
- Create, edit, format, test, and launch all email and text campaigns according to the communication plans and on an ad hoc basis as needed for the Office of Graduate Admissions & Recruitment and the College of Professional Studies.
- Evaluate new feature releases in Slate CRM and incorporate into university systems as is deemed appropriate.
- Other functions and related duties to meet the ongoing needs of the university.
Qualifications
Bachelor’s degree plus 2+ years of relevant experience in admissions or higher education management, or a combination of education and experience from which comparable knowledge and skills are acquired.
- Experienced administrator of Technolutions Slate CRM.
- Broad and in-depth knowledge of higher education enrollment management and admissions strategies.
- Demonstrated experience in Admissions and/or Recruitment.
- Self-starter who can work both collaboratively and independently with confidentiality and discretion.
- Strong organizational and project management skills, and ability to multi-task in a fast-paced, high-volume environment.
- Excellent oral, written, and interpersonal communication skills.
- Must be flexible, adaptable, self-motivated, and capable of handling competing priorities and responsibilities simultaneously.
- Proficiency in Microsoft Office suite.
- Enthusiasm for and demonstrated commitment to supporting a diverse community.
- Ability to work/travel evenings and weekends as needed during peak periods of yearly admissions cycle.