Patient Financial Counselor-Lewiston
Hours are 8a-430p. Can work up to 1-3 days remote once fully trained up (6 months).
What You'll Do:
- Patient Financial Counselor will play a critical role in improving front-end insurance data capture as well as overall patient satisfaction from a revenue cycle management perspective.
- Effectively communicate both verbally and in writing.
- Working knowledge of MIS System used by department.
- Telephone courtesy/ ability to handle confidential matters.
- Organize, file and maintain accurate records.
- Function well in deadline-oriented environment.
- Ability to work independently.
What You Will Bring
- High School diploma or equivalent. Knowledge of healthcare operations required.
- Two to three years of customer service experience required.
- Home Health and Hospice experience preferred, but willing to train the right candidate.
- Excellent customer services skills.
- Excellent ability to de-escalate and triage difficult and complex patient situations.
- Capable of functioning under stressful circumstances.
- Must possess strong, demonstrated computer skills with comprehensive knowledge of Microsoft Word, Excel, Outlook and Power Point.
- Working understanding of health insurance.
About our Company
At Andwell, you don’t just work here, you belong.
Being a part of the team at Andwell Health Partners means belonging to a community of people with purpose, dedicated to enhancing the quality of life of those we serve by providing innovative and compassionate health care in the comfort of their homes and communities.
Our values drive a work culture of integrity, respect, excellence, and compassion. At Andwell, you will be supported in your work, celebrated for your achievements, and encouraged to grow.