Patient Service Navigator-Behavioral Health
710 Main St.
Lewiston
About Andwell:
At Andwell, you don’t just work here, you belong.
Being a part of the team at Andwell Health Partners means belonging to a community of people with purpose, dedicated to enhancing the quality of life of those we serve by providing innovative and compassionate health care in the comfort of their homes and communities.
- Comprehensive benefit package to support life outside of work.
- Stability – An employer of choice for 50 years.
- Centralized HR, IT, education, and employee experience departments for improved support.
Benefits:
- Incredibly flexible Health Insurance plans
- Education Reimbursement
- Paid time off
- Opportunities for internal promotions
What You’ll Do:
- Manages scheduling of clinical staff visits
- Enters referrals appropriately, for multiple behavioral health service lines
- Ensures appropriate assignment of referrals in consultation with supervisor and appropriate clinical manager
- Data entry into MatrixCare and Practice EMRs as needed.
- Maintain Clinical Scheduling program..
- Help to maintain documents/resources within behavioral health share drives
- Portal Reporting tools
- Screens all phone calls, assuring that staff follow established confidentiality protocols & policies.
- Prioritize all difficult situations deriving from phone calls and/or problems related to the phone system and contacts Staff or Supervisor.
- Coordinates with staff, billing personnel, and Supervisor on a daily basis to solve problems relating to timely and accurate completion of documentation.
What You’ll Bring:
- High School diploma required.
- Graduation from a two-year business college with an Associate’s Degree preferred.
- Two or three years of broad office experience.
- Experience dealing with the public in a fast paced multi-task environment required. Customer service skills also required.
- Electronic Medical Records experience a plus!
- Strong, demonstrated computer skills with comprehensive knowledge of Microsoft Word, Excel, Outlook and Power Point.
- Excellent customer services and public relation skills
Come see what we do with a ride-along or job shadow!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.