Payment Investigator Coordinator (Work-at-Home)

Capital One | Portland, ME, United States

Posted Date 11/16/2021
Candidates must live within approximately 100 miles driving distance of zip code 04101 (Portland, ME) and be comfortable coming in person whenever required with no less than 24 hours notice.

*We invite you to APPLY via this link to our Capital One website:



The role of the Payment Investigator Coordinator includes processing all forms of customer payments into the Accounts Receivable system; researching and applying payments and merchant-issued credits; resolving payment issues with customers and merchants; posting customer adjustments and fees into the system; other tasks related to retention of accurate accounting records. 



  • Research, post, and apply: Daily check payments from the lockbox that did not automatically post via the electronic data submission (non-postables); Incoming ACH B2B payments (intraday) · Post and apply merchant ACH (customer) payments; send notifications 

  • Work daily Open on Account assignments 

  • Resolve all unapplied cash in a timely and accurate manner, as defined by department metrics · Enter Level I customer adjustments and fees into the Accounts Receivable system:- Verify reasonableness of adjustments before posting and validate adherence to BTF authority matrix 

  • Answer calls incoming to the Accounting phone queue 

  • Process requests to the group mailboxes 

  • Process tasks assigned to self and to Finance in the Accounts Receivable system · Other projects as assigned 


Ideal Candidate: 

  • Superior written and verbal communication skills. Must be able to clearly communicate with coworkers, customers, and merchants in a courteous and professional manner. 

  • Basic math skills and understanding of accounting concepts; familiarity with cash application; experience in payables, receivables, and/or general bookkeeping duties. 

  • Must be PC-literate, possess strong Microsoft Office skills (Excel, Word and Outlook) - Be analytical and inquisitive 

  • Superior organizational skills 

  • Ability to multi-task and complete responsibilities in a timely manner 

  • Sense of urgency for deadlines 

  • Work well with minimal supervision, but effectively as part of a team 

  • Interpersonal skills should foster approachability 

  • Ability to manage numerous simultaneous projects within deadlines 

  • Experience with accurate data entry with proven success multi-tasking 


Work at Home Technology Requirements:

  • A secure home office environment that is free from background noise and distractions

  • A reliable private internet connection that is not supplied by use cellular data (hot spot) 

    • Cable or fiber connections are preferred 

    • Internet service download speeds must be at least 5 mbps, with 10+ mbps preferred - check your download speed using a speed test. A sample one can be found here.  To test your home internet from your personal computer at home, type into the web browser of your personal computer. 

    • Sustained ability to maintain latency less than 250 ms in voice calls is required

  • Hard wired connectivity is preferred, any use of wireless connectivity must be Private (non-public) and password protected through WPA2-PSK (AES) encryption. If you have any questions about your encryption, please consult with your internet provider

    • A private network is password protected where you have ownership or line of site to every device on the network

  • Capital One reserves the right to request proof of internet provider, speed and service package from the associate 

  • Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. 

  • Must live no more than 100 miles from the zip code 04101 and within the state of Maine


Basic Qualifications:

  • High School Diploma, GED, or equivalent certification

  • At least 1 year of experience in Accounting, Finance, or Banking 


Preferred Qualifications:

  • Bachelor’s Degree or military experience 

  • At least 2 years of experience in Accounting, Finance, or Banking 



At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Salary17.00 Hour
Job Type
Regular | Remote Work (from Maine)
Geographic Region
Greater Portland/Casco Bay | Midcoast | Maine Beaches | Downeast & Acadia | Maine Lakes & Mountains | Kennebec Valley | Maine Highlands | Aroostook County
Accounting | Banking | Business Services | Financial Services
Town (optional)
Portland (Work-at-Home)

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