Northern Light Mayo Hospital
Department: Medical Surgical Unit
Position is located: Mayo Hospital, Dover-Foxcroft, ME
Work Type: Full Time
Hours Per Week: 40 Hour/Week
Work Schedule: 7:00 AM to 3:30 PM
Summary:
Responsible for meeting State of Maine, Department of Human Services standards, as well as specialty specific and unit-based standards of care; for managing all personnel, supplies and equipment in the assigned department(s); and for promoting teamwork with physicians and personnel of other departments. Directs and ensures that all patients within the department(s) are assessed and their care is planned, implemented and evaluated. Has twenty-four (24) hour accountability for department(s). Plans, organizes, assigns duties, and supervises the performance of all personnel in the laboratory.
Responsibilities:
- Reviews staffing patterns, census, and acuity of nursing units to see that staffing is consistent with patient needs and budgetary control; assists in adjusting staff to meet dynamic needs and makes rounds to observe daily staffing balance.
- Interviews and hires staff in accordance with hospital policy and applicable laws utilizing the peer interviewing process.
- Maintains clinical competency; acts as a resource to staff in clinical decision making, emergency situations and problem solving.
- Demonstrates ability to effectively facilitate groups.
- Reviews complaint, satisfaction, and quality information with staff on a regular basis in the lab.
- Encourages staff to attend appropriate clinical education and cross-train to other modalities in the lab.
- Submits rounding logs for staff and support service rounding at least quarterly in the lab.
- Assures safety of all staff and patients through continuous monitoring for compliance with infection control and patient safety programs.
- Collaborate with physicians and other healthcare professionals to promote quality patient care in the unit
- Rotate through supervisor shifts when needs arise.
- Demonstrates knowledge to identify and integrate information technology into patient care processes.
- Effectively use occurrence system to monitor issues/trends in patient care.
- Participates in and or leads a minimum of 3 hospital wide committees.
- Effectively addresses patient complaints in a timely fashion
- Assures provision of effective and timely communication of test results to the ordering practitioner and to the patient when appropriate in the lab.
- Ensures that nursing services policies and procedures are current, followed, and reflect evidence-based practice (EBP).
- Collects, monitors, and provides feedback on nursing sensitive quality indicators.
- Following the recommendations of the National Patient Safety Goals, the following indicators are to be assessed, and a performance improvement plan developed if indicated to meet the highest standards of patient safety: o Ventilator Associated Events (VAE)
- Assesses patient safety in the Laboratory Department by reviewing current guidelines and recommendations, and evaluating care provided.
- Maintains up-to-date policies and procedures for each Laboratory modality. Manuals are continuously ready for regulatory surveys.
- Assures timely provision of care with accurate, complete, and timely documentation of all tests provided.
- Is familiar with QC required by regulatory agencies in each laboratory area and assures appropriate record keeping.
- Provides oversight to assure clinical continuity and integration across the continuum.
- Demonstrates ability to use financial information for strategic and operational decision making.
- Assures departmental compliance with coding and billing rules and corrects issues causing denial of payment.
- Participates in ongoing education.
- Demonstrates ability to help move the organization towards shared vision and achieve organizational goals.
- Assesses new services, procedures and/or equipment to maintain cost effective and state of the art services.
- Strives to integrate counselors into the fabric of primary care for appropriate provision of care.
Other Information:
* BLS Required
Competencies and Skills
- 3+ years of relative work experience required.
- Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level.
- Fosters Innovation: Employs and encourages the use of meaningful creativity in solving challenges. Proactively identifies opportunities and uses new approaches to enhance processes, systems and services. When appropriate, suggests or initiates new strategies, products, services, and markets.
- Influences and Inspires: Builds enthusiasm and commitment among others to move in a desired direction and models it personally. Creates a compelling vision of success that motivates workplace initiative and energizes others to follow. Provides direction and guidance to encourage cooperation between team members in order to attain an objective. Has the ability to appropriately influence others' actions and decisions with and without express authority.
- Experience browsing, researching and finding information on the internet.
- Spreadsheet application with the ability to use calculations, formulas, graphing tools, pivot tables, and a macro programming.
- Email application with the ability to manage email as well as calendars, managing tasks and contacts, note taking, journaling, and web browsing.
- Word process application with the ability to create and edit documents, format, use tables, apply footnoting, create table of contents and mail merge techniques.
- Promotes Health and Safety: Promotes a healthy and safe environment for patients, employees and visitors. Advocates and models healthy physical and mental health behaviors even in challenging circumstances. Sets high quality standards and strives for continuous improvement and quality assurance by reporting and encouraging others to report near misses and safety issues.
- Provides Patient-Centered Care: Demonstrates understanding of patient care quality and service as organizational priority. Proactively supports change to improve patient experience and results. Exhibits the ability and willingness to find out what the patient wants and needs and to act accordingly, taking the organizational and outside resources into account. Cooperates, collaborates, communicates, and integrates care within and between teams to ensure that care is continuous and reliable.
- Serves Others: Strives to understand, meet and exceed the expectations and requirements of internal and external customers which may include the people and communities in our service areas. Develops and maintains relationships, alliances and coalitions within and outside the organization and leverages them in order to obtain information, support, and promote cooperation and collaboration.
- Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
- Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation.
- Demonstrates Emotional Intelligence: Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization's benefit.
- Develops Self and Others: Takes responsibility for engaging in professional self-development activities and programs. Strives to gain insight into their own values, strengths and weaknesses, interests and ambitions and takes action in order to enhance competencies and skills when possible. As a leader, encourages and guides employees towards growth opportunities to enhance performance and help them reach goals. Reviews and analyzes employees' strengths and weaknesses to distinguish their talents and development needs, and to ensure they are enhanced appropriately.
- Exercises Sound Judgment & Decision Making: Understands and processes complex information, which allows for appropriate and accountable conclusions. Does not react too quickly or slowly. Balances facts, goals, and potential approaches taking the appropriate criteria into account. Makes active decisions and commits oneself by communicating confidently and respectfully.
- Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
- Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.
- Resolves Conflict: Promptly acts to find alternatives/solutions when team members disagree. Addresses issues in a direct, honest, and appropriate manner. Handles conflicting interests diplomatically and helps to solve them. Transforms difficult situations into teachable moments using respect and accountability.
Credentials
- Required Registered Nurse
Education
- Required Associate's Degree
Working Conditions