Director of Operations

Goodwill NNE | Gorham, ME, United States

Posted Date 2/18/2025
Full job description

Location: Gorham, Maine

Job Summary:

  • Direct Goodwill Good Clean Property Services programs and services, including management of our Northern New England Employment Services contracts. Responsible for working with the Senior Director of GCPS to move contracts through bidding and implementation. Responsible for ensuring quality control in all business ventures and contracts in partnership with Goodwill’s QA Coordinator. Supervise state managers for ME, VT and NH.
  • Represents the Agency in all interactions with other members of the Goodwill community and with the general public, supporting the agency Vision of creating sustainable communities that thrive through the fullest participation of their diverse residents.

Minimum Qualifications:

  • Experience with the cleaning and staffing services.
  • 7+ years related professional, supervisory experience
  • Ability to present and implement procedures in multiple remote locations throughout various levels of supervision.
  • Ability to coordinate with Departments of Corrections, Employment Security, Labor and Vocational Rehabilitation
  • Significant understanding of contract management and accounting requirements
  • Strong customer service skills
  • Valid driver’s license with a satisfactory driving record
  • Criminal background check that meets Agency standards

Preferred Qualifications:

  • Bachelor’s Degree

We believe in supporting our employees just as much as they support our mission. In addition to working in a fulfilling and supportive environment, our employees enjoy:

  • Medical, Vision, and Dental benefits
  • Generous PTO Plan
  • Paid Short- & Long-Term Disability.
  • 403(b) retirement plan with employer match
  • 30% Employee discount at Goodwill stores in ME, NH & VT
  • Valuable job training with growth potential and more!

We also offer "life navigation" services, which means you can get free counseling and help if you're going through tough times. We also provide telehealth services you can use over the phone so you can take care of your physical and mental health. Goodwill NNE is all about creating a friendly and respectful workplace. We want everyone to be kind, open, good listeners, and supportive of each other. When you join the Goodwill NNE team, you're not just getting a job; you're becoming part of a community that looks out for its employees and their well-being.

Qualifications

Skills

Required

Contract management

Expert

Communication - verbal

Expert

Communication - written

Expert

Customer Service

Expert

Knowledge of Custodial/cleaning practices

Expert

Leadership

Expert

Supervision

Expert

Preferred

Computer proficiency

Expert

Employee Development

Expert

Interpretation of financial statements

Expert

Hiring

Expert

Management

Expert

Ability to multitask

Expert

Performance Management

Expert

Use of power scrubbers, waxers and buffers

Expert

Problem Solving

Expert

Reporting

Expert

Education

Preferred

Bachelor's Degree or better.

Licenses & Certifications

Required

Drive. Lic. - Class C

Job Type
Regular | Regular
Industry
Management

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