Patient Access Apprentice - Admitting
The first level of a three level career path. Schedules, Pre-Registers, Registers and admits patients to the hospital. Serves as the first contact for many patients. Must convey a caring and professional attitude for all patients and visitors. This position has the responsibility for complete and accurate patient registration, insurance verification, medical necessity validation, identifying and collecting amounts due from the patient, entering orders, scheduling, and providing for an efficient flow of clinical, administrative and clerical tasks. Ensures the accuracy of the patient's unique identification number and the demographic and financial information use to create an electronic bill. Informs patient of estimated financial responsibilities and collects up-front payments and Co-payments based on the estimate. Obtains patient's signatures on consent, forms, and applicable insurance denial notices. Assists with and arranges accommodations for patients with special needs. All tasks are required to be done per established protocols and accuracy standards while demonstrating the MaineHealth Values.
Required Minimum Knowledge, Skills, and Abilities (KSAs)
Education: High school graduate or GED preferred.
Licensure: None required.
Certification: None required.
Health industry experience preferred.
Customer service in a clinical setting preferred.
Able to work in a high volume, fast paced work environment and perform and prioritize multiple tasks simultaneously.
Keyboard and data entry skills required. Computer experience is required with Microsoft Word, e-mail, and internet communication, as well as the ability to work effectively with electronic work quality monitoring and electronic systems. Proficiency in electronic medical records preferred.
Ability to deal effectively with distressed patients and their families.
Requires the employee to have experience with or the capability to be trained in analytical and complex problem solving.
Must have the interpersonal skills to deal effectively with a diverse group of patients, physicians, other staff personnel as well as outside hospitals, agencies and the general public. These skills must include the capacity to be sensitive to the individual problems of each patient in obtaining patient information while maintaining a high level of accuracy, solving complex patient placement and payment problems.
Must have strong customer service skills with the sensitivity and awareness to detect stressor or problems with the ability to be resourceful and creative in their resolution. Must maintain a high energy and positive outlook, as well as a calm an impartial response in dealing with a wide variety of complaints, personalities, levels of stress, complicated situations, illness and urgent demands.
Knowledge of insurance plans and their requirements preferred. Ability to learn complexities of insurances.
Specialized Knowledge: None required.
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