Customer Service Rep, Full Time Days

At Central Maine Healthcare our team members are committed to providing exceptional care and experiences for our community and for each other every day.

Central Maine Healthcare is seeking a Customer Service Rep to join our Support Services team!

This is a full time, benefits eligible position. ?

Starting pay is $18.25 per hour.

The Customer Service Specialist may work in either a Food or Facilities operation. Their main function is to handle customer service interactions through either face-to-face, email, or telephone communications. The Customer Support Specialist may also be required to record and document various interactions for management follow-up. The general responsibilities of the position include those listed below, but Central Maine Healthcare may identify other responsibilities of the position.

Education and Experience:

• High School diploma, GED, or equivalent experience preferred

What It’s Like Working At CMH:

We are all about our team members growth and health. That why we prioritize work/life balance, community-based wellness initiatives and tuition reimbursement or student loan repayment for ALL of our team members.

CMH offers a robust benefits package that includes:

• Robust Paid Time Off (PTO) program
• Medical plan with enhanced Tier 1 benefits provided within the CMH system.
• Dental plan
• Vision plan
• Health Savings Account (HSA)
• Basic Life insurance at no cost
• Supplemental Life insurance
• Long-term disability insurance
• 401(k) or 403(b) retirement savings plans
• Tuition IO partnership for student loan repayment assistance and tuition assistance
• Family leave program for Parental Leaves
• Comprehensive Wellness Program

Essential Duties:

• Handles customer service inquiries and problems via the telephone, recording recurring problem
• Provides immediate assistance to customers as requested.
• Maintains a method to document, track and research customer input.
• Shares recurrent problems identified by customer input.
• Reviews statistics and trends with appropriate personnel.
• Identifies needs and makes recommendations for quality improvement that creates perceived value to customers.
• May respond to email inquiries.
• May send written communications in response to customer comment forms
• Complies with all Central Maine Healthcare, HACCP/OSHA, and/ or local policies and procedures related to all assigned work.
• Follow and uphold HIPAA-applicable rules and processes to protect and secure Protected Health Information (PHI)
• Reports all accidents and injuries in a timely manner.
• Complies with all company safety and risk management policies and procedures
• Participates in regular safety meetings, safety training, and hazard assessments.
• Attends training programs (classroom and virtual) as designated.
• May perform other duties and responsibilities as assigned.

If you are passionate about making a difference and are looking for your next great career opportunity, we look forward to reviewing your application!