Nursing Unit Administrative Secretary - Neonatal Intensive Care

Summary

• Position Summary

  • This position provides a supportive customer focused introduction to Maine Medical Center. Work includes continuous professional interaction with customers while providing full clinical support. Work performed requires strong decision making, prioritizing, resource allocation and communication skills. The NUS is an essential member of the Maine Medical Center healthcare team that directs the flow of the unit in conjunction with lead positions to support a safe patient and family centered care environment. This position requires advanced unit involvement in projects and activities.

• Required Minimum Knowledge, Skills, and Abilities (KSAs)

  • Education: Medical Terminology /NUS Course (grandfathered).

  • License/Certifications: N/A

  • Experience: Three years of secretarial experience with at least one year at MMC.

  • Excellent communication skills, both verbal and written

  • Knowledge of policies and procedures, current initiatives and organizational structure of the unit, Department of Nursing and Maine Medical Center.

  • Accountability, accuracy, time management, independent thinking. Discretion, judgment and a working knowledge of medical terminology is required.

  • Ability to remain impartial while facilitating initial issues, complaints and problems in a high level stress environment.

  • Basic working knowledge of all standard office equipment and including operations and multiple computer system applications.

  • Including but not limited to phone skills, filing, patient chart maintanence, supply ordering, PC skills and applications and systems, data collection, and varieties of patient charging.

  • Ability to perform role in high stress, high volume producing environment with multiple stimuli.

  • Customer Service Classes

  • Must meet criteria for NUS level I

  • Requires a high level of interpersonal skills and judgment necessary to gather and exchange information with a variety of internal and external customers in order to respond to patients, visitors and staff in a professional manner while possessing a positive attitude, high energy level, and the ability to respond and act quickly.

  • Serves/leads unit-based/institutional committee or contributes to a unit/institutional quality improvement and/or AIP initiatives.

Additional Information

With a career at any of the MaineHealth locations across Maine and New Hampshire, you’ll be working with health care professionals that truly value the people around them – both within the walls of the organization and the communities that surround it.

We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow – programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.

MaineHealth remains focused on investing in our care team and developing an inclusive environment where you can thrive and feel supported to realize your full potential. If you’re looking to build a career in a place where people help one another deliver best-in-class care, apply today.

Additional Information