Medical Support Assistant (Scheduler) - Mental Health Access Center

Are you a compassionate, detail-savvy professional who thrives on creating order and improving access to care? Do you have at least one year of experience in a medical office setting—and a heart for making a difference in patients’ lives? If so, we’d love to meet you. PCHC’s Mental Health Access Center is seeking a Medical Support Assistant (MSA) to support our dedicated mental health team. In this essential role, you’ll coordinate provider schedules, maximize appointment availability, and play a key part in ensuring patients can access the care they need, when they need it. If you're looking for a career that’s both purposeful and people-focused, this is your opportunity to shine. Apply today and help us open doors to better mental health care—one schedule at a time.

What’s it like to work at PCHC? Find out: https://www.youtube.com/watch?v=GyC3DFYq0zg

Schedule: Full-time, Monday-friday, 9am-5:30pm

Highlights of the Position:

• Provides high-quality customer service to our patients and staff.
• Proactively manages Mental Health schedules while balancing schedule templates and patient preferences.
• Collaborates with administrative and clinical teams to identify ways to improve patient access and experience.
• Strategizes with all levels of staff to ensure patients receive care when access or practice resources may be limited.
• Supports clinical desktops; liaisons between all teams.
• Processes referrals and verifies insurance benefits to ensure services are covered.
• Completes the registration process for patients at check-in and check-out as assigned, collecting copays as required, and ensuring patient demographics, insurance information, and forms are updated and in compliance.
• Utilizes quality reports to outreach and schedule patients who have missed appointments and/or who need care.

Join PCHC's nationally recognized non-profit organization:

• Federally Qualified Health Center offering integrated Medical Home Model
• Collegial professional atmosphere with informed leadership
• Flexible schedules supportive of work/life balance
• Competitive compensation and generous benefits

• PCHC provides comprehensive, patient-centered care with integrated services, including Psychiatry & Mental Health, Dental, Family Medicine, Pediatrics, Pharmacy, Geriatrics, Laboratory Services, Physical Therapy, and more!

Requirements:

• High school diploma or equivalent required.
• Patient Service Representative or equivalent experience preferred.
• Completion of Medical Terminology course within one year of hire.
• Minimum of 1 years, with 3 years of experience preferred, in medical office setting required.
• Strong customer service skills required.

Curious, or interested to learn more? Apply today! You can request a full copy of the detailed job description by emailing recruitment@pchc.com.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or any other characteristic protected by law.