HR Content Specialist

Northern Light Health Home Office | ME

Posted Date 6/12/2019
Description Schedule: Regular Full-time
Shift: Day
Hours: 8am to 4:30

The HR Content Specialist creates usable, understandable, and engaging online HR content that is meaningful, connectingemployees to tools, benefits, and information that enhances the employmentexperience and encourages employee self-service. Leverages technology to design contentretrieval and delivery, ensuring that content is updated, accurate, andappropriate for target audiences through gathering client expectations andfeedback, working closely with cross functional teams and subject matterexperts.

JOBFUNCTIONS AND DUTIES (Note: the duties listed above reflectthe majority of the duties of this job and does not, nor is it intended to,reflect all duties that may be required for an incumbent in this job toperform.)

·Write and design online HR content that engages employees, providing easily accessible and usable information in plainlanguage. Collaborate with HR, IT, Communications, Legal, and other departmentsas needed to simplify complicated product and policy concepts

·Participate in setting and maintaining the online content strategy for EMHS Human Resources, drafting clear, actionableguidelines based on the strategy

·Builds out and enhances the integrated Human Resources experience within the Infor Global Human Resources systemthrough development of self-search online content, including targeted portalpages

·Manage multiple projects simultaneouslywhile maintaining close attention to detail and meeting tight, frequentlychanging deadlines

·Cooperate with System CommunicationsDepartment in alignment to evolving brand standards

·Analyze utilization data and employee feedback to improve content and layout, as well as to troubleshoot known issues

·Apply, maintain, and promote onlinecontent standards and best practices

·Monitor and ensure that online contentacross Human Resources is uniform, easily accessible, and aligns to systemstandards and message

·Participate in cross-functional teams toaddress online HR content strategies and goals, anticipating need for onlinecontent creation or modification based on changes across processes, policies,and technology, proactively providing solutions and lifting up concerns

Educationand Experience:

·Minimum of bachelor's degree in Communications, Marketing or related field.

·At least three years of successful work experience in business writing, marketing, project management.

·Experience with developing web portals, strongly preferred.

·Experience collaborating with cross-functional stakeholders required.

·Demonstrated experience in contentwriting, preferably in HR and/or employee benefits.

·Working knowledge of graphics software anddesign preferred.

Knowledge,Skills, and Abilities:

·English Language -- Knowledge of thestructure and content of the English language including the meaning andspelling of words, rules of composition, and grammar.

·Working knowledge of benefits, HRInformation Systems, Payroll, basic compensation, HR policies, and recruitment

·Teamwork.Work collaboratively with teammates to achieve team goals, coordinatecoverage, and resolve conflict.

·Exceptional oral and written communicationskills

·Project management experience and abilityto work through ambiguity and execute complex projects

·Making Decisions and Solving Problems --Analyzing information and evaluating results to choose the best solution andsolve problems.

·Deductive Reasoning -- The ability to applygeneral rules to specific problems to produce answers that make sense.

·Inductive Reasoning -- The ability tocombine pieces of information to form general rules or conclusions (includesfinding a relationship among seemingly unrelated events

·Time Management -- Managing one's own andothers' time to complete work and prioritize tasks within expected deadlines

·Experience working with technology andcomputer programs, including Microsoft Office, and HR Information Systems

·Creative problem solving, assessingmultiple options, conducting risk assessment, and providing best recommendationwith supporting conclusions

·Develop training and content that supportstaff and end users

·Ability to analyze data and identifyimprovement opportunities

·Establishing and Maintaining InterpersonalRelationships -- develop constructive and cooperative working relationships withothers and maintaining them over time.

·Active Listening -- Giving full attentionto what other people are saying, taking time to understand the points beingmade, asking questions as appropriate, and not interrupting at inappropriatetimes

·Speaking -- Talking to others to conveyinformation effectively

·Service Orientation -- Actively looking forways to help people

·Reading Comprehension -- Understandingwritten sentences and paragraphs in work related documents.

·Critical Thinking -- Using logic andreasoning to identify the strengths and weaknesses of alternative solutions,conclusions or approaches to problems

·Proficiency in Microsoft Office Suite andexperience working with technology and computer programs

·Attention to detail


·Support and guide others through availableresources and tools, troubleshooting when needed.

·Supervision Received (ability to actindependently):

·This position is expected to function withlittle supervision in performing primary duties, troubleshooting issuesindependently and making decisions.

Equal Opportunity Employment

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