Salesforce Technical Administrator
Unum is a company of people serving people. As one of the world's leading employee benefits providers and a Fortune 500 company, Unum's financial protection benefits help protect more than 33 million working people and their families from the financial impact of illness or injury. Unum's three distinct, but similarly focused US businesses – Unum US, Colonial Life, and Starmount Life – are each a market leader in making disability, life, accident, critical illness, dental, and vision insurance accessible in the workplace.
Headquartered in Chattanooga, Tennessee, Unum has significant US operations in Portland, Maine, Worcester, Massachusetts, and Glendale, California with over 35 field offices nationwide. Colonial Life is headquartered in Columbia, South Carolina with over 40 field offices nationwide. Starmount Life is based in Baton Rouge, Louisiana, and is the dental and vision center of excellence for Unum in the US.
To act as the Subject Matter Expert and trusted adviser to the business for Unum US Salesforce platform. To manage and develop the platform as a key enabler in delivering our corporate growth strategy through our customer relationship management capabilities.
Contribute to the Salesforce product roadmap in support of our business strategy and objectives.
Manage Salesforce licenses
Create and maintain documentation on processes, policies, application configuration as the Salesforce platform is developed
Handles all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks.
The liaison between business administrators and Global Services on Salesforce, assisting with system maintenance (i.e. support any updates) and coordinating with Global Services technical support when needed.
Perform production support duties.
Relationship management with Salesforce.com and partners (e.g. WalkMe, Unum US and Ireland CRM technical teams).
Help drive end-user adoption of Salesforce platform through support, engagement and initiatives. Responsible for providing training content and consulting with the Training Dept to deliver curriculum to end users.
Collaborate regularly with user groups to gain and provide insights and recommendations to drive adoption, performance and refinements of the Salesforce strategy.
Connect globally across Unum affiliates on Salesforce developments, networking and sharing best practice. Contribute by researching usage and application of CRM systems outside of Unum to leverage best practices.
Stay abreast of new functionality released by the vendor, identify and socialize opportunities for expanded usage and potential impacts to Unum’s application. Coordinate implementation of new Salesforce vendor releases.
Ensure application solution design conforms to agreed-upon quality attributes such as performance, fault tolerance, etc.
Experience in financial services sector desirable, preferred
Proven strong technical and functional experience with Salesforce platform
Salesforce administration and configuration experience
Relevant degree/professional qualification or equivalent industry experience
Solid understanding of market Salesforce practices and development
Highly skilled in analyzing business needs and capturing requirements
Market analysis and report writing skills
Ability to evaluate information and question appropriately
Ability to operate effectively and professionally with senior staff
Demonstrated relationship building and communications skills essential
Salesforce Administrator Certified
Unum and its family of businesses offer world-class training and development, generous compensation and benefits packages, and a culture built on employee ideas.Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.
Greater Portland/Casco Bay
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