Information Technology Business Relationship Manager

Job Description

The Bath Iron Works Information Technology team is seeking a dynamic individual with diverse and progressive IT leadership experience to assume the role of IT Business Relationship Manager. In this role, the successful candidate will lead a team responsible for the following:

• Building strong, collaborative relationships with business clients & IT service owners.
• Track client satisfaction with services provided and develop continuous improvement plans based on feedback.
• Ensure that effective communication occurs related to service delivery and project delivery.
• Manage the expectations and priorities of multiple business stakeholders.
• Provide clear points of contact within IT for each business stakeholder.
• Act as a bridge between IT and the business.
• Ensure alignment of IT priorities with overall business objectives.

Required/Preferred Education/Training

• 10+ years of related IT experience, ideally including previous leadership and project/program management.
• A Bachelor’s degree in Engineering, Computer Science, or a related technical field is strongly preferred.
• Experience in a large-scale manufacturing organization preferred.
• A leader who has worked in a business-facing IT organization with demonstrated experience in partnering with business stakeholders.

Required/Preferred Experience

• Strong Project/Program Management Experience
• Demonstrated ability to work with senior stakeholders to influence the status quo.
• Offers constructive suggestions and acts as a trusted advisor to the business.
• Highly motivated and self-directed; able to effectively prioritize and execute while under pressure.
• Strong customer service focus and mindset.
• Experience working in a team-oriented, collaborative environment.
• Strong interpersonal skills; able to influence, negotiate, and resolve conflict.
• Proven ability to communicate and explain complex issues in clear, concise, persuasive language both verbally and in writing.
• Highly adaptable and flexible; able to adjust quickly to new situations and changing priorities.
• Able to offer creative, innovative, and strategic solutions to business challenges.
• Facilitate and influence end-to-end engagement to achieve desired business outcomes.
• Experience facilitating change management involving business processes and organizational change.