POSITION SUMMARY:
The Senior Business Banker is responsible for developing and managing a portfolio of business and consumer relationships, with a focus on growing deposits and loans. This role actively promotes KSB’s brand and culture to support market growth and serves as a product expert in both business and consumer banking services.
The position works collaboratively across departments—including Retail, Mortgage, Commercial, Treasury, and Investment Services—to identify opportunities and refer clients to the appropriate partners. The Senior Business Banker plays a key role in achieving KSB’s strategic growth objectives through proactive relationship development and cross-functional coordination.
KEY RESPONSIBILITIES:
Deposit Growth: A key responsibility of this role is to lead deposit growth efforts through strategic relationship management and the delivery of customized financial solutions. The Business Banker will proactively identify, pursue, and secure new business deposit opportunities while expanding existing relationships through effective cross-selling of deposit and cash management products. This individual will collaborate closely with Retail Branches and the Cash Management team to generate new deposit business and drive qualified referrals.
The role is expected to position Kennebec Savings Bank as the client’s primary financial institution, with an emphasis on both personal and business deposit accounts. Regular relationship reviews will be conducted to assess satisfaction, address evolving needs, and uncover new opportunities. The Business Banker is accountable for meeting or exceeding defined performance targets related to deposit acquisition, retention, and overall portfolio growth.
Loan origination: Originate new small business loans according to established Bank policy and procedure; Provide quality customer service throughout the loan origination process and meet or exceed established standards for customer service. Interview and counsel loan customers, matching the financing needs of the customer to the various loan programs offered by the Bank.
Respond in a professional manner to questions regarding rates, policies and practices of the Bank relative to small business lending. Obtain required documentation such as financial statements, tax returns, projections, business plans, and other financial information.
Review and analyze the loan application and all related supporting information on the borrower and, where applicable, the property or other collateral. Determine appropriate loan structure and terms/conditions and approve loans within the limits of their lending authority (if applicable).
Refer all loans above their authority to the Director of Business Banking (or their designee) with a recommendation for approval according to established Bank policy. Review all documentation for loan closings to ensure completeness and compliance with all Bank requirements; oversee closing of loans originated. Refer questions or problems to the Director of Business Banking.
- Comply with all Federal and State banking regulations and all Bank and department policies and procedures.
- Meet or exceed budgeted loan origination for number of loans and dollars to support loan growth objectives as well as established standards for Community Banker performance.
Business development: Establish and maintain relationships with local contacts, including realtors, professionals (accountants, lawyers, etc.), businesses, business brokers, and other centers of influence within the Bank's market area through direct calls, business gatherings and other functions to actively solicit new business for the Bank. Keep these referral sources current on the benefits of working with the Bank, inform them of any new lending or deposit programs offered by the Bank and inquire about the credit needs/concerns in the community. Actively build the Bank’s customer base and market share.
Build customer loyalty, attract, grow and retain customer relationships and introduce the full breadth of KSB products and solutions to deepen relationships through needs-based advice. Demonstrate an understanding of the customer’s industry and through discovery, learn more about the customer’s business operations to present solutions that directly address their banking needs.
Promptly respond to customer inquiries and evaluate their needs; suggest Bank products/services to customers to meet their needs. Establish accounts or make referrals to other Bank personnel as appropriate.
- Meet or exceed established goals for business development.
Team Collaboration/Referral generation: Collaborate with all lines of businesses and help develop and foster a team go-to-market approach that continues to showcase KSB as an industry leader in customer service and banking solutions.
- Meet or exceed customer referral goals to banking partners
- Meet or exceed established objectives for new business and household growth
- Create and lead business development education for our branch partners, working closely with retail leadership.
- Coordinate and lead external bank sponsored events, ensuring employee participation across all lines business when applicable.
Portfolio management: Monitor the status of an assigned portfolio of commercial relationships. Ensure that all credit administration follow-up, officer memos, and up-to-date documentation is received on a timely basis (including but not limited to tax returns, financial statements, etc.). Work with the Director of Business Banking as appropriate if potential problems are noted. Periodically communicate with customers to monitor use of the loan funds and the status of the business, to determine if other banking needs exist and to ensure consistent customer satisfaction.
- Discuss new opportunities or customer problems with the Director of Business Banking; recommend follow-up action as appropriate.
- Work closely with the Collection Officer on any past due or deteriorating credit relationships.
- Maintain timely and accurate risk ratings in conjunction with the Bank’s published risk rating system.
Support Bank products/services: Maintain knowledge of current KSB deposit, cash management, lending and investment products and related services. Actively utilize as many Bank products and services as possible in order to fully understand their features and benefits and to be able to communicate effectively with customers and prospective customers.
Talk to customers and listen for “cues and clues” to determine needs; respond to customer inquiries and evaluate their needs; suggest Bank products/services to customers to meet their needs; make referrals to other Bank personnel as appropriate.
Community/public relations: Actively participate in community organizations and events. Represent the Bank in the community.
Other outside activities: Actively participate in industry trade group meetings, educational webinars and other educational programs to remain abreast of current issues and requirements affecting Business Banking activities and/or job performance.
Management committees: Participate in all Bank-wide meetings, staff meetings, and business banking and loan meetings, as requested.
Other duties: Demonstrate reliable attendance and punctuality. Work at other Bank branches as needed for customer service, operational, or training purposes. Attend internal and external training to improve skills and knowledge relevant to the community banker position.
Understand and fully comply with Kennebec Savings Bank’s Core Values.
Perform other duties as required.
POSITIONS REPORTING TO THIS POSITION:
Requirements
EDUCATION/EXPERIENCE REQUIRED:
- Bachelor’s degree with concentration in business or finance and/or equivalent work experience with the completion of introductory accounting course.
- 8 to 10 years of business banking experience, progressively more experience in business banking and business development preferred.
- Working knowledge of commercial lending and portfolio management.
- Solid experience in interpreting financial statements relative to commercial lending.
- Experience in managing a business customer relationship. Computer literate, with specific experience in word processing and spreadsheet applications.
OTHER REQUIREMENTS:
- Must possess a valid driver’s license, the use of a serviceable automobile that is properly registered and proper liability automobile insurance as required by state law.
- Must be able to lift files or other documents of approximately 20 pounds.
- Must have strong written communications skills, including letter and report-writing ability.
- Must have public speaking ability.
- Must be able to read and work with computer print-out reports.
- Must be able to stand or sit for extended periods of time while waiting on customers.
- Must be able to spend extended periods of time operating a computer keyboard and working at a computer monitor.
- Must be able use the telephone to converse with customers for extended periods of time; must be able to communicate clearly by telephone; must have good listening ability and skills.
- Must have strong written communications skills, including letter and report-writing ability.
- Must be able to prioritize and organize workflow; must have good attention to detail; must be able to handle multiple jobs.
- Must have the ability to think through a problem, following proper steps in finding resolution.
- Must have a high degree of ethics and maintain confidentiality of customers and accounts.
- Must be friendly, courteous, and sensitive to the needs of customers and coworkers.