At L.L.Bean, we believe the outdoors brings out the best in all of us. We are committed to fostering a culture of belonging and creating safe, inclusive spaces where everyone feels welcome—both here and Outside. We value individual differences and are dedicated to maintaining an inclusive work environment where everyone can bring the best of their experience and talents and truly thrive.
Position Summary
The Senior Product Manager, eCommerce is responsible for driving the development and measurement of exceptional customer experiences for LLBean.com. This role will aid in the development of and oversee the implementation of the business strategy for critical parts of the customer journey including search, browse, shop, and choose.
This role is designed for an experienced product manager that has a background in B2C ecommerce. To be successful in this role, the person will need to leverage their understanding of ecommerce business fundamentals and Search and Browse algorithms, to identify opportunities for improvement of shop and findability metrics. This is an amazing opportunity for someone who is ambitious, eager to help pioneer the discipline of product management for a $1B website, who has a background in customer experience measurement, and who is excited to join a fun and growing team.
Hiring Location: Open to residents of: Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Vermont, Virginia, Wisconsin.
Duties and Responsibilities
Translate business needs into innovative solutions
- Working collaboratively across the organization, create product vision, understand or identify business value, develop use cases and capabilities, and translate into initial product requirements and user stories.
- Play a critical role in creating alignment between the development team and business stakeholders.
- Support IS in defining specific requirements, executing on development tasks, and evaluating implementation options
Create a market-leading customer experience
- Drive the development and deployment of best-in-class experiences and capabilities that substantially enhance the consumer experience and support LLBean’s strategic and financial objectives.
- Establish, prioritize, and drive a comprehensive product strategy roadmap, based on research and analytics.
Develop, monitor, and communicate the effectiveness of key customer journeys
- Establish and monitor success metrics to enable data-driven prioritization and identify improvements.
- Build testing pipeline aligned with product and business strategy to inform prioritization and drive eCommerce growth
Build and communicate product vision
- This role requires excellent communication skills to evangelize product vision and to deliver insights and results to stakeholders.
- A successful candidate will be able to efficiently and independently produce a large volume of stakeholder communications
Collaborate across the organization to drive execution
- Partner with project teams, vendors, development, insights, analytics, UX, web testing, digital merchandising, and other groups in this hands-on role driving products from inception to implementation.
- Strong technical aptitude with experience working with site testing and personalization solutions
Requirements
- Strong strategic thinking, and practical planning skills
- Excellent communication skills and ability to partner with business and technical teams in addition to vendors
- An ability to synthesize different data to identify and articulate opportunities
- Flexible with regards to changing priorities & business needs
- Experience with site testing and personalization technologies
- Experience using JIRA and agile methodologies
- Experience with web analytics (GA360 preferred) required; experience with Quantum Metric, Tableau and SQL nice to have
- Strong understanding of retail industry domains, both from a customer and a technical perspective
- Ability to conceptualize the opportunities and uses of new technology with the context of business and customer needs
Minimum Experience
- Bachelor’s Degree required
- 3-5 years product management experience
- 4+ years of experience in eCommerce or other customer-facing industry
If you care about the outdoors, joining L.L.Bean is a great way to feel good about what you do. Our benefits package makes a good thing even better, with programs and perks designed to support your health and financial goals. Plus, maintaining a healthy work-life balance and re-charging outside are all part of the plan.
If your experience looks a little different from what we've identified and you think you'd be great at this role, we'd love to learn more about you! At L.L.Bean, we believe the outdoors brings out the best in all of us. We strive to reflect this every day in our commitments to employees and partners and in our efforts to promote belonging.