Salesforce Administrator

About the Team & Role

WEX is looking for an experienced and talented Salesforce Administrator to develop scalable CRM solutions that support our global payment solutions business. You will be responsible for both strategy and execution in enabling our CRM platform for the next stage of WEX’s growth. You will work with stakeholders and our business partners to understand goals and requirements, define complete solutions and work with engineering and implementation partners to deliver scalable solutions. Preference will be given to candidates with a strong data analysis background, ideally having experience with Customer Data Platforms (CDP)

How you’ll make an impact

• Perform Salesforce configuration and maintenance for capabilities on, but not limited to, Sales Cloud, Service Cloud, Marketing Cloud, Communities and multiple third-party apps.
• Design, configure and administer WEX’s global Salesforce org leveraging core Salesforce technologies such as lightning components, Apex, Flow, custom objects, workflow rules, sharing rules, custom fields, validation rules and VisualForce pages.
• Maintain a holistic view of all business processes and users in the system to understand cross-functional impacts with regard to configuration, process, workflow and reporting.
• Stay current with the development and release of Salesforce’s capability roadmap and how best to use new features to solve WEX business challenges.
• Work with the development team to implement new user functionality and with business partners to implement point-and-click functionality.
• Provide support to Salesforce users across WEX and act as the primary point of contact for end-user support.
• Handle ticket requests through a queue an be able to prioritize what you're working on to minimize escalations
• Create and administer training to existing or new users/groups and provide one to one training to end users on an on-going basis.
• Implement and integrate third-party products / applications on the Salesforce platform.
• Work with Salesforce support to troubleshoot issues and maintain smooth operation and performance of the platform.
• Create new reporting capabilities and respond to ad hoc reporting requests as needed.
• Serve as a technical interface between IT, business users and outside partners.

Experience you’ll bring

• 3+ years experience with an enterprise-scale Salesforce.com instance.
• Bachelor degree in Computer Science, a related field, or equivalent experience.
• Working knowledge of core Salesforce capabilities and ability to translate business needs into technical solutions.
• Analytical and problem solving skills with strong interpersonal, written and verbal communication, and a desire to work in highly complex information technology systems.
• Ability to work in a fast paced, rapidly changing environment managing multiple priorities.
• Expertise with writing SQL queries
• Experience with advanced Salesforce integration techniques, and ETL frameworks