Resident Service Coordinator

Preservation Management, Inc. | South Portland, ME, United States

Posted Date 11/20/2020

PMI is currently looking for three Resident Service Coordinators across our portfolio of properties in Maine: two full-time RSCs based in Bath and Lewiston, and one part-time RSC in the city of Portland.

Resident Service Coordinators work in collaboration with the Property Manager as part of the property management team. The mission of the Resident Services Program is to promote successful residencies and to assist residents in achieving greaterindependence and self-sufficiency. The Resident Service Coordinator achieves these objectives by identifying needs and linking residents with services and resources in the community.  Resident Services Coordinator provides information and referral and assists residents in accessing services and resources including educational and job training opportunities, financial assistance, health care and personal support services, personal finance and budgeting information, after school and summer programming for children, nutrition education, food assistance and socialization opportunities such as community gardens and recreational activities.

Specific Duties Include:

  1. Meet regularly with the Property Manager to ensure open communication and effective coordination of activities and services are being provided.
  2. Receive referrals from the Property Manager for new residents and residents who are in jeopardy of eviction due to nonpayment or other lease violations.
  3. Follow up on all referrals of “at-risk” residents by conducting outreach, providing appropriate assistance and reporting back to the Property Manager.
  4. Provide new resident orientation to all new residents.
  5. Develop a resident services plan annually based on the needs and interests of residents and the availability of resources in the surrounding community.
  6. Interview residents, assess their capabilities and needs and help them determine what services are needed to achieve or maintain independence and self-sufficiency.
  7. Provide individualized assistance to residents including information and referral, and link them with services and resources in the community based on their needs and personal goals.
  8. Provide educational information for individuals, groups, families, or the community regarding issues such as nutrition, substance abuse, bedbug prevention, health and wellness, parenting issues, crime prevention and fire safety.
  9. Report instances of child or elder abuse to appropriate authorities in accordance with local legal requirements.
  10. Serve as a liaison, when requested, for mediation between residents and schools, family services, child guidance clinics, protective services, health care providers and others to assist in resolving problems.
  11. Develop on-site programs and activities in accordance with resident needs and interests, and the availability of facilities and resources.
  12. Maintain resident files in accordance with PMI policies. Resident files must be kept in locked file cabinets.
  13. Provide activity reports and support data to comply with HUD or other applicable reporting requirements.
  14. Provide quarterly reports on progress in achieving the goals of the resident services plan.

Job Requirements

  1. Candidates should possess a four-year college degree with a major in social services, or equivalent work experience – One-year experience in related field plus have a minimum of one-year experience in subsidized housing preferred
  2. Candidates should be familiar with state, federal, and community resources for low-income households, including services for families with children, elderly and disabled residents.
  3. Candidates should be familiar with eligibility requirements and processes for accessing services.
  4. Experience in the use of business computer systems and software for email and word processing. Experience with on-line database systems is also desirable.
  5. Neat, professional appearance.

Compensation & Benefits:

These jobs offer a competitive wage and benefit package along with opportunites for career growth.



Employment offers are contingent upon completion of a background check and drug screen

Job Type
Geographic Region
Greater Portland/Casco Bay | Midcoast
Customer Service | Professional Services | Social Services
Town (optional)
South Portland

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