Quality Improvement Specialist (Intermediate)

Are you the kind of person who sees a spreadsheet and thinks, “This could change everything”? Do you love diving into healthcare data, improving systems, and helping care teams work smarter—not harder? If you're passionate about using your skills to support high-quality, patient-centered care, you might be the perfect fit for the Quality Improvement Specialist (Intermediate) role at PCHC. In this forward-facing, collaborative position, you’ll work across clinics to optimize reporting, spot trends, and champion best practices that help our teams meet—and exceed—quality goals. You'll be the go-to expert for EMR workflows, quality metrics, and performance improvement, playing a vital role in how we deliver on our mission: to provide comprehensive, integrated care that improves the health and well-being of the communities we serve.If quality, communication, and advocacy are your superpowers, we’d love to hear from you. Apply today and help us move quality care forward.

What’s it like to work at PCHC? Find out: https://www.youtube.com/watch?v=GyC3DFYq0zg

Schedule: Full-Time, Monday-Friday, Typical Business Hours (Candidate must be able to onboard and work in Bangor, Maine. Hybrid remote schedule. Candidate must be eligible per PCHC's Telecommuting Policy.)

Highlights of the position:

• Demonstrates kindness, respect, collaboration, and appropriate judgement in patient care and clinic support.
• Reviews various reports to identify gaps in care for our quality metrics. Performs outreach as needed, identifies barriers to care, and collaborates to address barriers and facilitate access to care.
• Manages and/or participates in various quality projects and initiatives as assigned. Works independently as well as collaboratively.
• Champions efforts to seek continuous improvement and implement best practices within the department and organization. Supports the clinics during implementation of quality and operational initiatives.
• Creates, reviews, analyzes, trends, and distributes regular quality reports for clinical staff to measure performance in achieving quality goals. Identifies potential areas for quality improvement and shares those with the Quality team as appropriate.
• Uses change management theories to help support clinics during implementation of quality and operational initiatives.
• Prepares and completes patient charts, entering data as appropriate and ensuring all chart activity is appropriate and HIPAA compliant.
• Collaborates with clinic leaders to ensure compliance with AAAHC, HRSA, PCMH standards, quality assurance standards, and other performance metrics or compliance requirements. Ensures quality services are patient-centered and mission-focused.

Join PCHC's nationally recognized non-profit organization:

• Federally Qualified Health Center offering integrated Medical Home Model
• Collegial professional atmosphere with informed leadership
• Competitive compensation and generous benefits

• PCHC provides comprehensive, patient-centered care with integrated services, including Psychiatry & Mental Health, Dental, Family Medicine, Pediatrics, Pharmacy, Geriatrics, Laboratory Services, Physical Therapy, and more!

Education and Experience:

• Associate or bachelor’s degree in related field required or relevant experience.
• Minimum of three years of experience in a medical office setting required.
• Must be proficient in Microsoft Office, and Excel, with strong written communication and organization skills.
• Quality Improvement Experience required.
• Significant experience with electronic medical records required.
• Having a valid driver’s license with an acceptable driving record and/or an appropriate length of driving experience for insurance purposes is required. Any concerns raised by the results of a driving record check will be subject to an individualized review to determine whether the infraction is relevant to the individual’s ability to perform the responsibilities of the position in accordance with PCHC’s Automobile Safety and Background Check Policy.

Curious, or interested to learn more? Apply today! You can request a full copy of the detailed job description by emailing recruitment@pchc.com.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or any other characteristic protected by law.

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