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Receptionist (Specialty Clinics)

Northern Maine Medical Center | Fort Kent, ME, United States

Posted Date 5/22/2025
Full job description
  • Greet patients in an appropriate, welcoming manner.
  • Answers phone calls using the Telephone Etiquette process and refers calls as appropriate.
  • Forward calls needing triage to the office nurse or the PCP’s Medical Assistant.
  • Have appropriate Passport training and verify all insurance cards at time of registration. Stay up to date with all Passport changes and updates.
  • Collect co-pays at time of visit.
  • Ability to schedule tests, procedures, and referrals.
  • Ability to prepare medical records for review for Insurance Companies or for Lawyer Requests.
  • Ability to scan reports into patient charts, using the appropriate method.
  • Verify the Patient Portal daily to make sure patient concerns are addressed. Make sure to notify providers if some remain unaddressed.
  • Assist with filling out of Pre-Authorization forms as needed.
  • Fill out demographics on forms for providers (i.e., DMV, Disability, ML, FMLA).
  • Have appropriate eCW training and stay up to date will all changes as they arise.
  • Have appropriate HMS training and stay up to date with changes as they arise.
  • Make sure to inform the provider and MA when an ACO patient calls to cancel or reschedule an appointment. (ACO patients are flagged in our Cerner system)
  • When working at the check-out window and scheduling patients for Mammograms, make sure to completely fill out the first section of the Mammogram log.
  • When working the check-out window, make sure to always verify the patient’s name and DOB and highlight that information on the visit summary, along with highlighting their next appointment.
  • Ability to inform office nurse or provider when a patient call reporting complications after a procedure or surgery.
  • Assist in the training of new receptionists, if needed
  • Pick up mail if necessary.
  • Report missing office supplies to the Lead Receptionist or Office Manager.
  • Maintain Practice environment. Ensure compliance with RHC guidelines, licensing, accreditation requirements and assure compliance with HIPPA policy.
  • Perform such related duties not listed herein but deemed in the best interest of the Medical Practices and NMMC.
Industry
Healthcare

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