At L.L.Bean, we believe the outdoors brings out the best in all of us. We are committed to fostering a culture of belonging and creating safe, inclusive spaces where everyone feels welcome—both here and Outside. We value individual differences and are dedicated to maintaining an inclusive work environment where everyone can bring the best of their experience and talents and truly thrive.
L.L.Bean is currently seeking a Manager of Facilities, Stores to join our Real Estate team in Freeport, Maine (this role is Maine-based and requires a minimum of three days in the office). Responsibilities include oversight of facilities operations for all domestic stores.
Responsibilities
- Manage the planned maintenance, necessary repairs, and cleaning services for all domestic L.L.Bean Retail locations.
- Facilitate and manage vendors and outside contractors to support facilities work within retail locations.
- Oversee and maintain the work order system, Service Channel to ensure efficient and seamless workflow for store teams, external partners, and related invoicing.
- Assist with new store set-ups and provide training and guidance to store leaders and new employees on facility-related procedures and protocols.
- Ensure that all facilities-related tasks are completed in a timely and efficient manner, minimizing disruptions to store operations.
- Foster a positive and collaborative work environment within the Real Estate team and across all departments including Retail, Finance, and Design & Construction.
- Represent the company in a professional and positive manner with vendors, contractors, landlords, and other external partners.
- Stay up to date on industry trends and best practices in facility management and make recommendations for improvement and innovation.
- Create and maintain annual budgets for maintenance and repairs. Prepare monthly reports and communicate variances.
- Periodically develop and implements adjustments in operations in response to changing business conditions, in order to attain budgetary and other business goals.
- Monitor the effectiveness of job design/structure within area of responsibility, as well as the efficacy of workflow processes, and recommend changes to improve.
- Manage department personnel:
- Make employment hiring decisions and recommendations.
- Establish performance objectives, assigns and directs work, monitors work and appraises performance.
- Coach and develop employees in job related skills through work assignment, direct training and regular feedback.
- Administer/recommend wages and salaries.
- Resolve routine personnel problems following company policies and procedures.
- Communicate company policies, procedures, and programs.
- Recommend improvements.
Every employee is responsible for contributing to a safe and healthy workplace. Employees are expected to be active participants in health and safety by following all safety policies and procedures, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner. Those in a leadership role are also expected to model safe behaviors, evaluate risk, and ensure that risks are reduced to acceptable levels.
Skills and Qualifications
- 5-7 years of relevant experience required
- 4-year Bachelors degree required
- Strong analytical and problem-solving skills, with the ability to think critically and creatively
- Demonstrated success managing outsourced services and vendors
- Excellent communication & and interpersonal skills
- Proven people leadership skills
- Ability to develop and manage to budgets
- Excellent organizational skills, and ability to multitask
- Familiarity with facilities operations including HVAC, plumbing, electrical and lighting, general maintenance, , fire alarm, sprinkler, security systems, elevators, door hardware, pest control, custodial, and waste removal.
- Familiarity with OSHA codes
- Ability to drive or travel to facility locations up to 25%
- Flexibility to work varied shifts, including evenings, weekends, and holidays
If you care about the outdoors, joining L.L.Bean is a great way to feel good about what you do. Our benefits package makes a good thing even better, with programs and perks designed to support your health and financial goals. Plus, maintaining a healthy work-life balance and re-charging outside are all part of the plan.
If your experience looks a little different from what we've identified and you think you'd be great at this role, we'd love to learn more about you! At L.L.Bean, we believe the outdoors brings out the best in all of us. We strive to reflect this every day in our commitments to employees and partners and in our efforts to promote belonging.