Archiplelago Product Coordinator/Customer Service Associate

Island Institute is hiring a Product Coordinator/Customer Service Associate to join our Archipelago team.  Archipelago is Island Institute's retail store and fine arts gallery, located in Rockland, Maine.  This full-time benefit-eligible temporary position (through December 31, 2025) offers a dynamic blend of behind-the-scenes inventory management and front-line customer service.  This position is responsible for overseeing the store's inventory while also serving as a Customer Service Associate to shoppers in a unique made-in-Maine shop and gallery setting.  Over 250 artists, crafters, and authors from 15 different islands and the coast of Maine are represented in the store.
Typical schedule: Tuesday-Saturday.  https://thearchipelago.net

Qualifications:

• High School diploma or equivalent, undergraduate degree or relatable experience preferred.
• High level of proficiency with computer-based systems; familiarity with inventory management and Excel a plus.
• Excellent communication skills and a high level of customer service orientation.
• Enthusiastic energy level, patience, initiative, honesty and the ability to multi-task.
• Must work well in team environment.
• Must have keen attention to detail, accuracy in tasks, and ability to complete repetitive tasks thoroughly.
• Must be available to work on some weekends, evenings and holidays.
• Photography experience is a plus but not required.

Essential Functions:

• Inventory and Product Management
• Sales Floor and Customer Support
• Online Store and Wholesale Fulfillment
• Ordering & Reporting

What we Offer:

• A benefits program to include health, dental, vision, company provided life and disability insurance and a 403b retirement plan.
• Paid time off/paid holidays
• Island Institute membership benefits
• Archipelago discount