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Education: Medical Terminology /NUS Course (grandfathered).
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License/Certifications: N/A
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Experience: Three years of secretarial experience with at least one year at MMC.
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Excellent communication skills, both verbal and written
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Knowledge of policies and procedures, current initiatives and organizational structure of the unit, Department of Nursing and Maine Medical Center.
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Accountability, accuracy, time management, independent thinking. Discretion, judgment and a working knowledge of medical terminology is required.
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Ability to remain impartial while facilitating initial issues, complaints and problems in a high level stress environment.
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Basic working knowledge of all standard office equipment and including operations and multiple computer system applications.
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Including but not limited to phone skills, filing, patient chart maintenance, supply ordering, PC skills and applications and systems, data collection, and varieties of patient charging.
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Ability to perform role in high stress, high volume producing environment with multiple stimuli.
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Customer Service Classes
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Must meet criteria for NUS level I
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Requires a high level of interpersonal skills and judgment necessary to gather and exchange information with a variety of internal and external customers in order to respond to patients, visitors and staff in a professional manner while possessing a positive attitude, high energy level, and the ability to respond and act quickly.
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Serves/leads unit-based/institutional committee or contributes to a unit/institutional quality improvement and/or AIP initiatives.