IT Clinical Specialist 40 Hours

Job Summary: Train and support the end-users of all clinical systems including but not limited to: Point of Care (POC), CPOE, PACS, E-forms, Order Entry, Enterprise-wide scheduling, Medication Verification / Omnicell, EPIC, T-System, Dragon Medical, e-prescribing, Clinical Ad-hoc reporting, QI / Case Management.

Essential Job Duties:

1. Work with offsite users on system issues.
2. Develop and update E-forms and Flow charts and PhysDoc templates as requested by users.
3. Assist with the updating of clinical policies and procedures as needed.
4. Clearly communicate changes and modifications to all stakeholders.
5. Load software and perform upgrades.
6. Record and update work order information as changes occur.
7. Assist in setting up and monitoring clinical security settings, POC control tables, control tables.
8. Attend CPSI and other vendor provider training on clinical applications.
9. Attend CPSI provider user-conferences as requested by the Chief Information Officer.
10. Serve on or report to relevant committee involved in clinical utilization, patient safety, case management, etc., as requested by the Chief Information Officer.
11. Work closely with other Information Systems support staff to troubleshoot hardware and software issues involving clinical systems.
12. Train and support medical staff on all relevant clinical applications.
13. Complies with local, state and federal laws and regulations.

Requirements

Education or License:

1. Be flexible, self-motivated, dependable, and capable of prioritizing work and meeting deadlines
2. Have excellent interpersonal skills and be able to deal with the public, staff and community
3. Be diplomatic in handling difficult situations related to the department
4. Be flexible and adapt easily to interruptions
5. Exhibit excellent telephone skills and have adequate computer skills
6. At least 3 years’ experience in a relevant healthcare clinical area preferred
7. Degree or certificate in related Information Technology or healthcare field preferred.

Availability:

1. Days, evening shifts, weekend rotations, on-call availability, and holidays.

Work Habits:

1. Completes work within a designated time
2. Demonstrates the ability to work independently and is accountable for own actions
3. Shows initiative and follow-through
4. Demonstrates productivity at work (makes good use of down time)
5. Performs duties willingly and enthusiastically
6. Returns from breaks, meals, meetings and in-services in a timely manner
7. Takes appropriate actions when safety issues are identified (reports hazardous situations to appropriate person, removes malfunctioning equipment, etc.)
8. Follows recommendations designed to reduce worksite injuries (proper body mechanics, personal protective gear, safe sharps, etc.)
9. Demonstrates the ability to be flexible, organized and function under stressful situations
10. Demonstrates judicious use of supplies