Patient Experience Intern (Inpatient)

Northern Light Eastern Maine Medical Center | Bangor, ME

Posted Date 6/17/2020
Description Shift: Day
Hours: Variable
The Patient Experience Intern (Inpatient) has the unique opportunity to participate in hands-on learning in an essential and growing realm of the hospital setting. Patient Experience Interns are current students in Bachelors Degree program who have completed a minimum of 4 semesters of course work. Interns will have a friendly demeanor and be a creative and compassionate presence to our community.

Intern IIs will assist in growing new and emerging programs within the hospital such as: Project Smile where interns will design and organize a strategy to photograph and print headshots of all patient facing staff to wear on their upper bodies to improve patient relations during the hospital's full masking policy and/or In-Patient Activities Curriculum Design where interns will develop and implement a program to provide opportunities for entertainment, exercise, relaxation, and/or expression for patients. The program designed will meet the patient's individual needs and fulfill basic psychological, social, and spiritual needs.

Additionally, interns will be providing support to the patient care team by providing patient feeding and mobility assistance along with ongoing observation and monitoring.

Responsibilities require but are not limited to: time spent sitting or walking, mobilizing patients by helping them out of bed/transferring out of bed, assisting to chair, or walking around the unit. Feeding patients in need of assistance including setting up tray, unwrapping and opening food containers, and preparing food for patient consumption while working independently, as part of a pair, and/or part of a team. Closely observing a patient, documenting, and collaborating with other health care staff members for an assigned shift (combine with last sentence to minimize redundancy). The intern must possess the core competencies of self-management, collaboration, initiative flexibility and motivation, i.e. must be willing to accept changes in assignment as needed. Interns maintain patient confidentiality at all times. Performs other duties and/or responsibilities as assigned. Documents activity, feeding and observations while observing patients.

Job Duties Include:

· Cutting food, unwrapping food, and maintaining cleanliness throughout the course of patient meal. Patient's mouth will be checked before offering more food or fluids and returning food tray back to cart when patient is finished.

· One on one direct, continuous observation for the purpose of injury prevention of patients who might be at high risk. Under the supervision of the Registered Nurse and in accordance with the department policies and procedures, responsible for keeping patient in his/her line of vision at all times, and working with others in the healthcare team to assure prompt intervention to prevent physical harm to patients ensuring optimal patient safety and patient comfort.

· Mobility assistance of assigned patients is used to ensure safety and prevention of injury. Ambulation will include the use of assistive devices (walker, cane) if needed, understanding that walking distance and speed is determined by patient tolerance and ability.

Interns will actively be interfacing with and assisting patients through these programs and proposing future evolutions of them to enable long-term success.

At the end of the program, student(s) will be asked to make a presentation to the senior leadership team on their intern experience/project.

Make this summer one to develop new skills, serve your community, and make an impact in the lives of our patients!

We have a variety of shifts available 7 days a week.

Minimum Requirements
Currently enrolled in a Bachelors Degree Program with a minimum of 4 semesters of course work completed.

Cover letter expressing your interest in this internship along with application is REQUIRED.

Concentration in a healthcare related, business, hospitality or human relations field is preferred but not required.

10 week program commitment

(4), (6), (8), hour shifts

Other Skills & Abilities Required

Must possess good oral and written communication skills in the English language

Patient centered care philosophy

Strong team player

Basic computer knowledge and understanding.

Able to function as part of an interdisciplinary treatment team.

Follows safety procedures to prevent injury to self and others.

Calm under pressure.

Retains patient privacy.

Physical Demands:

Visual acuity, color vision, hearing acuity, and tactile sensation are necessary to respond to patient response and requests. Must possess the manual dexterity and a degree of body strength and flexibility and confidence/experience to respond to a range of patient behaviors. The ability to reach and stretch intermittently. Time may be spent sitting at a computer, collaborating with other healthcare team members, getting patient up and walking to provide mobility, assistance feeding patients may also be required. Standing and walking comprises a fair amount of the workday.

Equal Opportunity Employment

We are an equal opportunity, affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability status, gender, sexual orientation, ancestry, protected veteran status, national origin, genetic information or any other legally protected status.

Equal Opportunity Employment
Job Type
Geographic Region

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