Patient Service Representative - Adult Wellness Center

Are you someone who brings kindness, warmth, and positivity to every interaction? Do you take pride in making people feel welcomed, seen, and supported? If so, we’d love to meet you. PCHC’s Adult Wellness Center is looking for a compassionate and customer-focused Patient Service Representative (PSR) to join our stellar team. As a PSR, you’ll be the friendly face and calm presence that greets every patient—often the first impression they have of our care. From check-ins and appointment scheduling to coordinating with the clinical team, you’ll play a key role in helping each person feel respected, heard, and cared for. If you’re ready to make a meaningful difference in a smaller, more personal clinic setting, this is your chance. Join us and help shape an experience patients can feel good about. Apply today!

What’s it like to work at PCHC? Find out: https://www.youtube.com/watch?v=GyC3DFYq0zg

Schedule: Full Time, Monday-Friday, 8:30am-5pm

Highlights of the position:

• Provides high quality customer service to our patients by demonstrating kindness, effective communication, advocacy, and follow-through.
• Acts as first point of contact for matters pertaining to our patient care and schedule.
• Liaises between patient and clinical team, ensuring communication is clear, accurate, and timely, and ensuring patient feels respected and heard.
• Is a welcoming and helpful presence to patients, both in-person and on the phone.
• Completes the registration process for patients at check-in and check-out, ensuring patient demographics, insurance information, and forms are updated and in compliance.
• Responsible for informing patients of any financial responsibility and collecting as appropriate. Understands the PSR role as it relates to the revenue cycle process.
• Accurately schedules appointments following protocol and guidelines provided.
• Is educated on processes for records, referrals, billing, insurance, and our sliding fee application. Answers patient inquiries of all types to streamline the process for patients and reduce workloads of clinical teams.
• Collaborates with administrative and clinical teams to identify ways to improve patient experience.

Join PCHC's nationally recognized non-profit organization:

• Federally Qualified Health Center offering integrated Medical Home Model
• Collegial professional atmosphere with informed leadership
• Competitive compensation and generous benefits
• PCHC provides comprehensive, patient-centered care with integrated services, including Psychiatry & Mental Health, Dental, Family Medicine, Pediatrics, Pharmacy, Geriatrics, Laboratory Services, Physical Therapy, and more!

Education and Experience:

• High school diploma or equivalent preferred
• Completion of Medical Terminology course preferred
• Two years of experience in medical office setting preferred
• Strong customer service skills

Curious, or interested to learn more? Apply today! You can request a full copy of the detailed job description by emailing recruitment@pchc.com.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or any other characteristic protected by law.