Food Service Associate

Northern Light Mercy Hospital

Department: Food and Nutrition Services

Position is located: Mercy Fore River

Work Type: Full Time

Hours Per Week: 40.00

Work Schedule: 12:00 PM to 8:00 PM

Summary:

With the supervision of the Supervisors, as appropriate, the incumbent performs: Works trayline, portions and serves items for tray assembly, stocks trayline with dishes, delivers/retrieves meal trucks, portions beverages/dessert items for patient and/or function service, assembles late trays, answers telephone, sets up/clears functions and general cleaning. The incumbent performs duties and tasks in accordance with performance standards established for the job. The incumbent may have access to highly confidential patient, employee and/or organizational proprietary information, and must handle and protect the information in accordance with hospital and system policies, HIPAA requirements and the highest level of ethical standards. The incumbent is responsible for reporting all security events, potential events, or other security risks to the organization. The incumbent is responsible for participation in and completion of all patient safety initiatives appropriate to the position, and conducts all job responsibilities according to the Mission and Values of the Hospital.

Responsibilities:

• Carries out appropriate trayline responsibilities as assigned.
• Prepares workstation in trayline by stocking necessary food, beverages, paper products, serving utensils so trayline starts on time and flow is not interrupted by missing items.
• Assembles patient trays in compliance with sanitation, presentation and accuracy guidelines.
• Maintains workflow so meal service is not delayed or disrupted.
• Cleans and restocks workstation after each trayline.
• Delivers patient trays to floor and patient rooms with 100% accuracy.
• Returns trucks containing patient trays on schedule so the flow of work for the dish room staff is not delayed or disrupted.
• Carries out appropriate food preparation responsibilities as assigned.
• Prepares and portions food in compliance with standard portions and/or special requests. Labels and dates item accurately.
• Organize work to meet time deadlines for trayline, cafeteria service or special functions.
• Assembles and sends late trays to patient units in a timely manner.
• Sets up and delivers food for function requests.
• Demonstrates knowledge of and shows ability to complete assigned dish room responsibilities.
• Demonstrates proper care and use of dish machine.
• Records dish machine temperatures accurately and according to schedule.
• Reports any malfunction of equipment to management staff.
• Demonstrates proper washing, handling, transporting, and storage of kitchen utensils, dishes, pots and pans.
• Follows proper policies and procedures for safety, sanitation and infection control.
• Inspects all dishes, containers, utensils, glassware, etc., after being washed and before using again.
• Uses safe practices in handling hazardous materials or broken glass.
• Demonstrates proper use of chemicals including use of personal protective devices when appropriate.
• Demonstrates consistent practice of patient pantries stocking duties.
• Cleans refrigerator and food storage areas on on-going basis.
• Accurately delivers par stock to each unit rotating items and discarding outdated ones.
• Records refrigerator and freezer temperature daily.
• Maintains cleanliness and supplies on stock truck.
• Reports to work in clean uniform when scheduled.
• Demonstrates proper hand-washing procedures to protect against food borne illness.
• Cleans workstation on an on-going basis throughout the day, sweeps and mops the kitchen and cafeteria floors as assigned.
• Handles incoming and outgoing telephone communications.
• Maintains department sanitation related to trash pick-up and disposal.

Competencies and Skills

• Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
• Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation.
• Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
• Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.

Education

• Required No Minimum Requirement

Working Conditions

• Potential exposure to abusive and/or aggressive people.
• Potential exposure to diseases or infections.
• Potential exposure to hazardous materials.
• Potential exposure to noise levels being uncomfortable.
• Potential exposure to noxious odors.
• Potential exposure to very hot or cold temperatures.
• Work with computers, typing, reading or writing.
• Lifting, moving and loading 20 to 30 pounds.
• Prolonged periods of sitting.