Northern Light Acadia Hospital
Department: Addiction Medicine Clinic
Position is located: Acadia
Work Type: Full Time
Hours Per Week: 40.00
Work Schedule: 5:00 AM to 1:30 PM
Summary:
The Substance Abuse Clinical Intake Coordinator is an integral member of the interdisciplinary team and works under the supervision of the Clinical Supervisor for Adult Services/Substance Abuse. The Intake Coordinator is responsible for the daily preparation, implementation, and process/flow of the scheduled inductions to the Narcotic Treatment Program. The Intake Coordinator completes pre-induction paperwork, reviews all requirements with the inductee, and is the main contact throughout the process. He/she and is responsible for the whereabouts of the inductee and making sure the process moves efficiently. The Intake coordinator is a member of the scheduling team, making reminder of appointment calls, screening for verification, building/prepping induction folders, escorting clients through the induction process, complete EKGs as requested by medical staff, create/re-opening SMART charts for inductees, oversees completion of all requirements of the induction process prior to client dosing. The Intake Coordinator also gathers and enters TDS information into the State of Maine data base as well as assists counselors with various tasks including but not limited to: take home requests, updating releases, and entering data in SMART. The Intake Coordinator uses critical thinking skills to assess and advocate for patients in terms of unaddressed needs that are communicated to clinical/medical staff. He/she will also meet on a scheduled basis for individual supervision to identify progress toward goals and to ensure continuous competence of duties outlined below. In addition to the job-related competencies listed below, the employee must possess the core competencies of self-management, reflective practice, collaboration, systems thinking, initiative, and flexibility. Perform any duties and/or responsibilities assigned by manager or Supervisor for which qualified.
Responsibilities:
- Completes pre-induction forms with inductee: dual enrollment, provider information, consent to be photographed, TDS, physical history, PCP and PMP releases.
- Obtains the inductee’s prescription history via use of the Prescription Monitoring Program.
- Consistently informs necessary personnel of inductee’s arrival.
- Escorts inductee to and from points of contact as part of the induction process.
- Communicates with the FNP when the history and physical is due for completion.
- Completes EKGs as requested by medical staff.
- Constant oversight of inductee’s location and process flow.
- Tracks wait time to be less than 20 minutes between providers needing to be seen.
- Communicates with nursing staff for induction approval.
- Opens SMART chart series for the inductee.
- Provides tour of program, daily dosing expectations, and program rules.
- Obtains urine drug screens.
- Assigns inductee to a clinician and provides notification to clinician.
- Assigns mandatory groups and initial appointment with counselor and provides the dates/times.
- Data entry of all pertinent information into SMART once all documentation has been returned for providers involved in the induction process.
- TDS form completion – transfer information to future discharge TDS.
- All TDS information is entered into the State of Maine database system.
- Prepares evaluation/induction folders.
- Makes reminder calls to next day’s inductees.
- Participates in daily scheduling meetings to review PIFs for induction criteria.
- Types and emails induction schedule for the following week.
- Updates during the week as changes take place.
- Assists counselors with various tasks as appropriate for scope of practice.
- Collaborates with other clinics, doctors or other provider offices to obtain verification as needed.
- Demonstrates reflective/active listening, feedback, summarizing, reframing, empathy, support, problem solving, coaching, and psycho-education skills.
- Maintains and abides by ethical standards set forth by the facility and Maine State Licensing Boards, if applicable.
- Maintains requirements of licensure, if applicable.
- Fosters the development of teamwork within department as well as across departments and with outside providers.
- Serves as a role model by developing respect, confidence, cooperation and participation in the work environment.
- Reviews all meeting minutes.
- Gives and receives critical feedback on effectiveness of clinical interventions/interactions through regular peer review, scheduled staff meetings and supervisions.
- Follows through with commitments to the patients and other providers in a timely and professional manner.
- Communicates plans and coordinates with other team members the scheduling of appointments with patients.
- Utilizes time effectively and can critically evaluate time management relevant to the effective operation of respective department.
- Provides feedback from all disciplines when evaluating, planning and implementing interventions.
- Ensures and supports a therapeutic milieu through patient and family advocacy.
- Provides direct service as needed in all hospital hotspots.
- Assist in maintaining a work environment free from recognized hazards that create a risk of injury to employees, patients or visitors and that all accidents and incidents are reported by employees and properly investigated.
- When appropriate, assist with the return of all workers with work related injuries and illnesses to gainful employment.
Other Information:
Competencies and Skills
- Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
- Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation.
- Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
- Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.
Working Conditions
Northern Light Acadia Hospital is a broad behavioral health delivery system centrally managed from its location in Bangor, Maine. Acadia Hospital is a leader in providing comprehensive inpatient and outpatient services, tele-psychiatry, consultations to regional emergency departments, school-based and employer-based services, and integration into primary and specialty care practices. Northern Light Acadia Hospital offers innovative programming in the form of eating disorder services and a geriatric mood and memory clinic, which is involved in multiple clinical trials for promising Alzheimer's medications. The hospital is also the parent organization of Northern Light Acadia Healthcare which provides a substance use disorder treatment program, case management, and other outpatient mental health services serving patients from all corners of Maine. Acadia Hospital embraces service excellence and high quality care as evidenced by its commitment to achieve Center of Excellence status in the delivery of behavioral health services.
Northern Light Acadia Hospital is a member of Northern Light Health, an integrated statewide health delivery system that is raising the bar with no-nonsense solutions that are leading the way to a healthier future for our state. Northern Light Health offers a broad range of providers and services, including ten hospitals, primary care and specialty physician practices, long-term care, home health and hospice agencies, and emergency ground and air transport.
Bangor, Maine is a vibrant small city with easy access to Maine's spectacular coast, mountains, and lakes. Schools rank among New England's best with the flagship campus of the University of Maine located in the neighboring town of Orono. Bangor serves as the regional hub for medicine, the arts, and commerce. Bangor International Airport offers direct and one-stop service to many major destinations.