We are Diversified, a global media company that connects, educates, and strengthens business communities through a diverse portfolio of events, digital products, and publications. Our US division, based in Portland, Maine, produces industry-leading events and digital content that drive innovation and growth in the 15+ industries we serve. At Diversified, our culture is rooted in collaboration, creativity, and a shared commitment to excellence.
Are you passionate about building digital products, streamlining business operations, and helping people? Join our Digital Products Team as a Digital Products Coordinator, Operations!
The Digital Products Coordinator is a key support role within the Admin and IOFM groups. This position assists with the execution of the product vision for training products (memberships, certifications, and e-learning) that serve niche business communities in administration (ASAPorg.com) or financial operations (IOFM.com). This position supports the shared mission of the Digital Products Team of delivering high-quality products and maintaining efficient back-end operations for our internal teams, external partners, and customers.
Your Key Responsibilities:
- Product Development Support: Assist in creating training products by organizing content, formatting materials for review, filing e-learning assets in SharePoint, and updating web pages, creating supplemental learning resources (like audio narrations), and updating web pages, courses, and e-commerce products.
- Operational Coordination: Ensure smooth business operations by preparing revenue reporting, approving routine service invoices, and maintaining website functionality within access limits while escalating larger issues.
- Cross-Functional Collaboration: Align digital products with in-person events by tracking pre-conference class pre-registrations, helping with inventory shipping, supporting onsite team, assisting with post-event administrative tasks, and coordinating omnichannel content. Work closely with teams across content, marketing, sales, finance, web, and data to improve efficiency.
- Insights & Innovation: Gather insights, prepare reports, and escalate process inefficiencies. Proactively suggest operational improvements based on hands-on experience.
- Customer Experience Support: Collaborate with the Customer Experience Coordinator to integrate user feedback into product development. Provide backup customer support during high-demand periods.
Your Skills & Qualifications:
- Knowledge: One to three years of relevant work experience; basic understanding of how websites are built and what makes a good user experience; Familiarity with Excel and Microsoft 365. Bonus: experience with e-commerce platforms or subscription/content/e-learning management systems.
- Skills: Strong organizational and project management skills (managing tasks, timelines, and deadlines, keeping stakeholders informed). Tech-savvy mindset (comfortable navigating digital systems, understanding UX principles). Analytical and innovative thinking (gathering feedback, identifying patterns, suggesting improvements). Collaboration and communication (working across teams, adjusting communication styles for different audiences).
- Abilities: Empathy; customer-centric approach (keeping customers in mind of all processes and products); attention to detail (ensuring accuracy, proactively identifying inconsistencies).
- Adaptability: Capacity to shift focus and step in for team members.
Travel: Required 2-3 times annually. If you are fully remote, additional travel to our office located in Portland, ME may be required.
More reasons to be part of our story:
- Work Environment: We offer the flexibility to work fully remote or enjoy a hybrid work schedule. Let our culture speak for itself.
- Work-Life Balance: Generous paid time off programs including vacation, sick leave and paid family and medical leave.
- Training & Development: From training conferences to professional development seminars, we invest in resources, including LinkedIn Learning for all staff, that empower employees to excel in their careers.
- Comprehensive Healthcare: Inclusive benefits beyond traditional healthcare coverage, including no-cost-to-you services. Free access to all employees and their families to a national network of licensed clinical psychologists, interactive self-paced programs, life coaches and 24/7 support.
- Wellness Benefits: Employees can earn credit towards their health insurance premiums by engaging in our Wellness Program which supports physical, mental, and emotional well-being through offering fitness challenges, webinars, and nutrition education.
We are dedicated to creating, promoting, and nurturing a safe & inclusive work environment and we expect the same from each of our employees. We value diverse talents and welcome individuals with unique backgrounds, working styles, and skillsets. We believe that our differences make us a better team and stronger community by allowing us to make better decisions, be more innovative, and better serve our customers and business partners. We invite you to learn more about us.