Ben Admin - Director of Product

About the team:

Come join us as a Director, Product Management in the Benefits Platform team to define our bold vision and key priorities to deliver experiences that delight customers and win in the market.

What you’ll do:

• Lead, inspire, and empower a team of talented product managers to define innovative experiences that delight our customers and win in the market for the Benefits Platform.
• Work closely with cross-functional leaders to define the vision, strategy, and multi-quarter roadmap for the Benefits Platform to inspire and align key stakeholders and customers, leveraging a deep understanding of customer needs, the external market, technology, and competitors.
• Deliver an awesome end-to-end customer experience for the Benefits Platform, using qualitative and quantitative data to identify areas to improve and rapidly iterate.
• Leverage strong business acumen and partnership across WEX to define how we go to market and serve our customers for the Benefits Platform, including business model innovation, pricing, first use, cross-sell, and support.
• Encourage a culture of experimentation, learning, and a growth mindset - creating an environment where teams are redefining what’s possible and challenging the status quo for the Benefits Platform.
• Lead product prioritization processes across the organization for the Benefits Platform and role model making hard tradeoffs to ensure we deliver products that solve the biggest customer problem, strong market position, and generate durable business benefits (revenues, adoption, retention, etc.).
• Creates a culture of transparency, trust, and "challenge and commit" with teams you manage and partners for the Benefits Platform.
• Coach and inspire a team, providing them with actionable and timely feedback to help them grow and deliver great work for the Benefits Platform.

How you’ll engage:

• Strategic Mindset: Develops a bold vision and clear priorities for the Benefits Platform to deliver innovative products that address market needs.
• Customer Obsessed: Deeply understand our Benefits Platform customers’ needs through customer empathy, data, and prioritize work.
• Results Focused: Creates a culture of accountability for the Benefits Platform, delivering on time and on budget, using metrics to measure progress and tell your story and iteratively releasing to deliver great results.
• Insights Driven: Use qualitative and quantitative insights to drive decisions, define experiments, and prioritize the Benefits Platform roadmap.
• Relevant Expertise: Brings a deep understanding of the Benefits Platform market, applied technologies, and domain expertise, with a curiosity and learning mindset.
• Trusted Partner: Cross-functionally appreciates and comprehends different points of view and shares information clearly and transparently with strong collaboration while knowing when to escalate for the Benefits Platform.
• Talent Steward: Actively coaches and manages direct reports to help flourish while seeking feedback to develop themselves for the Benefits Platform.

Experience you’ll bring:

• 12+ years of Product Manager experience in environments that embrace customer-driven innovation, rapid experimentation, data-driven decisions, and results-orientation, with a focus on platform products.
• Experienced in proven methodologies to develop great platform products, including customer-driven innovation, rapid experimentation, prototyping, product analytics, and using OKRs to measure outcomes.
• Proven track record of setting product strategy for a large portfolio of platform products and translating it into a product roadmap with excellent end-to-end execution.
• Demonstrated success in creating a vision to inspire, prioritizing key deliverables, defining and building roadmaps, and managing internal and external commitments for platform products.
• Strong technical acumen, with an ability to understand how data, technology, and common capabilities can enable your strategy and vision for platform products.
• Strong financial acumen, analytical, and problem-solving skills.
• Ability to partner well cross-functionally, especially with engineering and marketing and risk.
• Strong communication skills, both written and verbal, as well as the ability to influence key stakeholders.
• Experience building global-ready or international offerings for platform products is a plus.
• Undergraduate degree required, advanced degree is a plus.
• In-depth understanding of platforms with shared capabilities, including modern architecture patterns, quality engineering, performance engineering, DevOps, security, observability, and high-performance resilient services.
• Strong experience in building an ecosystem of interoperable shared business components in a SaaS offering.

• Proven experience as a product leader in modern cloud-native technologies.to measure outcomes 

• Proven track record of setting product strategy for a large portfolio and translating it into a product roadmap with excellent end to end execution
• Demonstrated success in creating a vision to inspire, prioritizing key deliverables,  defining and building roadmaps, and managing internal and external commitments
• Strong technical acumen, with an ability to understand how data, technology and common capabilities can enable your strategy and vision 
• Strong financial acumen, analytical and problem solving skills 
• Ability to partner well cross-functionally, especially with engineering and marketing and risk 
• Strong communication skills, both written and verbal, as well as the ability to influence key stakeholders

• Experience building global ready or international offerings a plus 
• Undergraduate degree required, advanced degree is a plus