The Director of Practice Operations works to plan, direct, manage, monitor, coordinate, control and continuously evaluate certain professional and operational activities at Down East Community Provider Based and Rural Health Center practices to ensure that they operate at maximum potential, and that the mission, vision and values of the organization are demonstrated in system operations.
*DECH is an equal opportunity employer.
Requirements
MINIMUM REQUIREMENTS
- Bachelor’s Degree or equivalent in health-related field or a combination of education and experience.
- At least 7 years of experience in a management position within a hospital/clinic setting, demonstrating increased levels of responsibility.
- Strong ability to communicate complex concepts and functional expertise clearly and succinctly to senior leadership and stakeholders to support strategic planning and business objective achievement.
- Understanding and ability to utilize EMR systems
- Demonstrates attributes of a leader
- Excellent written and verbal communication skills and can communicate effectively with people at all levels of the organization.
- Thorough understanding of healthcare current regulatory, licensure and accreditation issues.
- Understanding of hospital finance and reimbursement.
- Ability to handle sensitive issues in a tactful, constructive manner, with a view to problem resolution.
- Ability to work independently as well as in a team setting.
- Commitment to continuous learning and professional development.
- Knowledge of strategic planning methods and techniques.
- Knowledge of systems approach to problem solving and process improvement.
- Knowledge of clinical areas is required
ESSENTIAL JOB FUNCTIONS
Provides administrative and operational oversight and direction to the services listed below. Assist and oversee practice managers in the preparation of capital and operating budget as well as scopes of service.
- OBGYN
- Orthopedics
- Pediatrics
- Family Practice
- Urology
- ENT
- General Surgery
- Pain Management
• Works collaboratively with the VP of Physicians Practices and other Senior Leaders to participate in the development of strategic plan relating to the physician practices.
• Implement the Board approved Strategic Plan and to assure the smooth operation of the hospital physician practices.
• Provides direction regarding licensure and accreditation standards. Ensures that physicians, practice managers and staff members maintain compliance with all hospital and departmental policies and procedures.
• Evaluates the performance of respective practice managers.
• Demonstrates efficient use and management of Hospital’s Electronic Medical Record system(s)
• Demonstrates a clear understanding of, and commitment to, the hospital’s mission, vision and values as well as the Code of Conduct while completing all tasks and responsibilities.
• Communicates routinely with the VP of Physician Practices regarding policy recommendations and suggested courses of action pertinent to the efficient operation of assigned departments.
• Encourages and assists practice managers with evaluating financial measures of performance such as increased productivity and cost controls.
• Actively participates in the provider recruitment process
• Works with respective Senior leaders and practice managers to build volumes and recruit and retain providers
• Positions practice from quality and cost perspective for successful care management programs and payor contracting
• Works with providers concerning areas pertinent to their respected practice and hospital practice such as practice efficiency, provider productivity and code of conduct expectations
• Reliable attendance and punctuality
• Performs duties in a safe manner, in compliance with all safety policies and procedures
• Complies with the Code of Conduct and all appropriate policies and procedures
• Other duties, as assigned, that are relevant to the position and department
PHYSICAL EFFORT AND ENVIRONMENT
Sedentary: Occasionally lifts up to 10 pounds independently. Sits most of the time. Stands or walks briefly.
EXPOSURE RISK
Exposure Category III: Employee not reasonably expected to be at risk for exposure to blood borne pathogens.
QUALITY IMPROVEMENT
• Maintains current knowledge of the hospital-wide Quality Improvement Program.
• Develops and implements appropriate quality improvements for the department in conjunction with VP of Quality.
Develops quality initiative projects and the methods necessary for initiating, testing, data collection, analysis, and reporting the effectiveness of the project in conjunction with the VP of Quality in alignment with our organizational quality plan.
Establishes indicators to monitor departmental service in response to complaints, identified problems, variances, sentinel events, or new services as well as patient outcome oriented indicators for high volume and/or high-risk services.
Reports all Quality Improvement activities, measurements and results according to the established reporting structure.
• Participates in the annual review of the Quality Improvement/Patient Safety Program.
• Participates as a member of functional and/or process improvement team as appropriate to position or requested.
• Provides Quality Improvement orientation, training, and continuing education for all departmental staff.
• Involves all departmental staff members in the Quality Improvement Program’s plans and processes.
• Is accountable for identification and mitigation of risks and hazards within the department.
COMPLIANCE
• Adheres to the federal, state, and local statutes and regulations.
• Adheres to the Compliance Program policies and procedures of Down East Community.
• Adheres to all Privacy and Security policies and procedures of Down East Community.
• Communicates any concern related to compliance issues to Department Director or Compliance Officer.
• Communicates any concern related to confidentiality issues to the Privacy Officer.
• Educate, train, and supervise staff on all related compliance issues.