Medical Staff Office Specialist

The Medical Staff Office (MSO) at InterMed provides ongoing support and oversight for all aspects of physician peer review, payor enrollment, credentialing, privileging, and annual reviews for a multi-specialty group of medical providers, including physicians, nurse practitioners, and physician assistants. MSO Specialists work collaboratively to manage the full lifecycle of these processes, with each team member specializing in a specific area while maintaining the ability to cross-cover and support others as needed.

CORE RESPONSIBILITIES:

• Communicates clearly with providers and their liaisons, medical staff leadership and administration as needed to provide timely responses upon request on day-to-day issues as they
• Prepares, issues, electronically tracks and follows-up on appropriate OPPE, FPPE & Annual reviews for efficient, high-volume processing of review standards, established procedural guidelines, and strict timelines.
• Supports InterMed’s ASC and General Medical Staff to assure completion of all payor enrollment, credentialing and privileging related requirements, for medical staff appointments necessary for maintaining clinical privileges, as outlined in InterMed’s Medical Staff
• Participates in the development and implementation of process improvements for the system-wide credentialing and privileging
• Prepares reports required by regulatory and accrediting agencies, policies, and standards.
• Utilizes CredentialStream to assign privileges and reviews
• Uses CredentialStream to track expirable metrics and follows up with CVO and/or medical staff to ensure timely renewal to prevent lapses in licenses, certification, education and board CME (Continuing Medical Education) requirements.
• Responsible for maintaining and monitoring files to ensure completeness and accuracy; reviews all file documentation for compliance with quality standards, accreditation requirements when applicable, and all other relevant policies; prepares and provides information to internal and external customers as appropriate.
• Responsible for maintaining an accurate shared master file to include all credentialing and privileging information for all medical staff at InterMed as well as individual folders with appropriate documentation for all classes of medical staff.
• Maintains strict confidentiality in alignment with HIPAA (Health Insurance Portability and Accountability) guidelines and InterMed policies.
• Perform other duties to support the mission, vision and values of InterMed.

MISSION AND VALUES:

• Follows InterMed’s mission to provide patient-centered primary care, putting the
  patient first to deliver high quality, high value care.
• Provide the highest quality care to our patients with a level of service that
  exceeds their expectations.
• Maintain a positive attitude and always treat our patients and each other with
  dignity and respect.
• Insist on honesty and integrity from each other and our business partners.
• Make teamwork a core component of our relationships between physicians, staff,
  and patients.
• Embrace change to better serve our patients.
• Use business practices that feature individual accountability and group
  responsibility to ensure delivery of high value healthcare.
• Have fun as we carry out our mission to serve.

KNOWLEDGE, SKILLS, AND ABILITIES:

• High School diploma required
• Associate’s degree or related work experience preferred
• 3 years’ experience in healthcare preferred
• Demonstrated ability to work both independently and collaboratively
  within a team, including providing cross-coverage to support departmental
  and organizational goals
• Takes full ownership and accountability for assigned responsibilities,
  ensuring high-quality outcomes
• Exercises sound, independent judgment and maintains the highest
  standards of confidentiality
• Delivers exceptional customer service with strong organizational and
  problem-solving skills
• Effectively manages multiple priorities in a fast-paced environment while
  meeting deadlines
• Communicates clearly and professionally, both verbally and in writing,
  across various formats and audiences
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and
  adaptable to other cloud-based tools and technologies
• Committed to demonstrating and up

InterMed is an equal opportunity workplace and prohibits discrimination or harassment of any kind. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, gender identity and/or expression, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.